ASHLEY MONTOYA
Beardstown,IL
Summary
Recent graduate with foundational knowledge in Marketing and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dot Foods Inc.
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Answer phone calls and emails to help with customers needs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
FORK-LIFT OPERATOR
Dot Foods
08.2021 - 09.2024
- Achieved and enforced rigorous safety procedures for forklift operations, resulting in zero safety
- Implemented standardized pallet building techniques, ensuring safe and secure transport of goods, reducing product damage by 15% and minimizing customer complaints
- Influenced knowledgeable resources information regarding procedures, objectives, and operation functions in assigned areas
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
BANK TELLER
Beardstown Savings Bank
02.2020 - 08.2021
- Facilitated customers with bank deposits, withdrawals, transfers, and loan payments
- Orchestrated a customer satisfaction initiative through patient and cheerful interactions, resulting in a 20% increase in positive customer feedback and a 15% decrease in customer complaints
- Established credibility with 50+ customers a day by remembering the names of regulars and creating a regular rapport with customers
- Managed high-volume phone and email inquiries, scheduled loan appointments, and upheld a pristine work environment, ensuring optimal customer experience and satisfaction while maintaining a 25% reduction in response time
- Executed account opening and closure procedures, ensuring compliance with regulatory requirements and delivering exceptional customer service
- Trained 4 bank tellers in the time period being worked
CASHIER
Save-A-Lot
08.2019 - 02.2020
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
PRODUCTION WORKER
JBS
10.2018 - 08.2019
- Adhered to company safety policies and procedures for proper food safety and sanitation.
CASHIER
Save-A-Lot
08.2016 - 10.2017
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
BACHELOR OF ENTERPRISE MARKETING -
Western Illinois University
Macomb, IL05.2024
ASSOCIATE DEGREE OF ARTS -
Lincoln Land Community College
Springfield, IL05.2022
Skills
- Flexible schedule
- Email management
- Retail marketing
- Communication
- Interpretation support
- Microsoft edge & Excel
- Bilingual communication
- Payment processing
- Multitasking and organization
- Problem-solving
- Customer support
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dot Foods Inc.
09.2024 - Current
FORK-LIFT OPERATOR
Dot Foods
08.2021 - 09.2024
BANK TELLER
Beardstown Savings Bank
02.2020 - 08.2021
CASHIER
Save-A-Lot
08.2019 - 02.2020
PRODUCTION WORKER
JBS
10.2018 - 08.2019
CASHIER
Save-A-Lot
08.2016 - 10.2017
BACHELOR OF ENTERPRISE MARKETING -
Western Illinois University
ASSOCIATE DEGREE OF ARTS -
Lincoln Land Community College
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