Ashley Moore
Mount Juliet,TN
Summary
Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
5
5
years of professional experience
Work History
Lead Teller
CedarStone Bank
Mt. Juliet, TN
07.2018 - Current
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Identified potential needs through observation, questioning and listening.
- Replenished ATM funds in empty canisters prior to validation process.
Assistant Store Manager
Yankee Candle Company
Mount Juliet, TN
12.2016 - 07.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelors Of Education - Early Childhood Education
Middle Tennessee State University
Murfreesboro, TN12.2014
Associates of Science - Early Childhood Education
Volunteer State Community College
Gallatin, TN05.2012
Skills
- Customer Service-Oriented
- Attention to Detail
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Lead Teller
CedarStone Bank
07.2018 - Current
Assistant Store Manager
Yankee Candle Company
12.2016 - 07.2018
Bachelors Of Education - Early Childhood Education
Middle Tennessee State University
Associates of Science - Early Childhood Education
Volunteer State Community College
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