Ashley Moore
Middleburg,FL
Summary
Energetic banking professional with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Consistently recognized for "service with a smile" mentality.
Overview
7
7
years of professional experience
Work History
Lead Teller
Wilson Bank & Trust
09.2022 - 08.2023
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
Lead Teller
CedarStone Bank
07.2018 - 08.2022
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Assistant Store Manager
Yankee Candle Company
12.2016 - 07.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelors Of Education - Early Childhood Education
Middle Tennessee State University
Murfreesboro, TN12.2014
Associates of Science - Early Childhood Education
Volunteer State Community College
Gallatin, TN05.2012
Skills
- Customer Service-Oriented
- Attention to Detail
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Lead Teller
Wilson Bank & Trust
09.2022 - 08.2023
Lead Teller
CedarStone Bank
07.2018 - 08.2022
Assistant Store Manager
Yankee Candle Company
12.2016 - 07.2018
Bachelors Of Education - Early Childhood Education
Middle Tennessee State University
Associates of Science - Early Childhood Education
Volunteer State Community College
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