Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Ashley Moore
Atlanta,Georgia
Summary
Overview
7
years of professional experience
Work History
Too Groovy SalonAtlanta, GA
Salon Manager
01.2020 - Current
Job overview
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
Emory University Hospital MidtownAtlanta, GA
Valet Cashier
02.2022 - 03.2023
Job overview
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Explained car retrieval procedure to reduce confusion and expedite process.
TurboTaxRemote, GA
Customer Service Agent
01.2018 - 12.2019
Job overview
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Prepared tax returns for individuals and businesses.
- Kept case data and contact information up to date to expedite proceedings.
DHLCollege Park, GA
Delivery Driver
04.2016 - 12.2019
Job overview
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
Education
Western Governor's UniversityMillcreek, UT
Bachelor of Science from Business Administration
05.2025
University Overview
Albany Technical CollegeAlbany
Certification from Nursing Assistant
06.2004
University Overview
Terrell High SchoolDawson
High School Diploma
05.2004
University Overview
Skills
- Customer Service
- Staff Management
- Effective Written and Verbal Communication
- Customer Relationship Management
References
References
Available upon request.
Timeline
Valet Cashier
Emory University Hospital Midtown
02.2022 - 03.2023
Salon Manager
Too Groovy Salon
01.2020 - Current
Customer Service Agent
TurboTax
01.2018 - 12.2019
Delivery Driver
DHL
04.2016 - 12.2019
Western Governor's University
Bachelor of Science from Business Administration
Albany Technical College
Certification from Nursing Assistant
Terrell High School
High School Diploma