Ashley Morales
Greenville ,TX
Summary
Hardworking and reliable employee that is focused on getting the job done the best way possible. Team worker that works great with co-workers to provide faster and better service. Provides reliable and efficient services to the bilingual community exceeding the customers needs and requests with exemplary service. Punctual person who gets to work on time and will even pick up extra shifts when needed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Hut
Greenville, TX
04.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed daily workflow and scheduled staff for adequate coverage.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Server
Pizza Hut
Greenville, TX
04.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Team Trainer
Pizza Hut
Greenville, TX
04.2024 - Current
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Provided guidance to team members on best practices in customer service.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Trained employees on additional job positions to maintain coverage of roles.
Cashier
Wendy's
Greenville, TX
06.2020 - 10.2020
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
Education
Greenville High School
Greenville, TXSkills
- Cash register operation
- Customer assistance
- Customer order recording
- Payment processing
- Problem-Solving
- Merchandise restocking
- Bilingual
- Fast learner
- Team worker
- Customer Service Management
- Motivational Leadership
- Complaint resolution
Certification
- TABC Certification
References
References available upon request.
Timeline
Shift Leader
Pizza Hut
04.2024 - Current
Server
Pizza Hut
04.2024 - Current
Team Trainer
Pizza Hut
04.2024 - Current
Cashier
Wendy's
06.2020 - 10.2020
Greenville High School