Divadelia Solis
El Paso,TX
Summary
Dedicated professional with strong customer service skills and team leadership experience. Proven ability to resolve conflicts and enhance team performance. Committed to delivering exceptional service and optimizing operations.
Overview
2
2
years of professional experience
Work History
Shift Leader
Loves Travel Stop
El Paso, Texas
08.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Supervised cashier team to ensure efficient customer service and operations.
- Managed cash register operations, including balancing drawers at shift end.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Dispatcher
Zaragoza Tranpostation Inc..
Oxnard, California
03.2023 - 07.2023
- Coordinated dispatch of vehicles to optimize delivery routes and schedules.
- Communicated with drivers to ensure timely pick-up and drop-off times.
- Maintained accurate records of dispatch logs and communication reports.
- Utilized dispatch software to track vehicle locations and status updates.
- Responded to emergency situations by reallocating resources as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Phlebotomy Training Specialist
4105 Rio Bravo St, El Paso, Tx 7990206-2025
Skills
- Customer service
- Team leadership
- Cash register operation
- Dispatch coordination
- Time management
- Effective communication
- Conflict resolution
- Shift paperwork completion
- Assigning work
- POS system operation
- Cash handling
- Sales and upselling
- Problem-solving
- Shift leadership
Languages
Spanish
Professional
References
References available upon request.
Timeline
Shift Leader
Loves Travel Stop
08.2023 - Current
Dispatcher
Zaragoza Tranpostation Inc..
03.2023 - 07.2023
High School Diploma -
Phlebotomy Training Specialist
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