Ashley Morales
Cranston,RI
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
6
6
years of professional experience
Work History
Sales Associate
Boost Mobile
03.2020 - 06.2022
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting additional products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Team Member
Subway
05.2019 - 01.2020
- Safely operated finishing tool to prepare products for inspections and packaging
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Greeted guests pleasantly and answered menu questions
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing
- Used cash registers and calculators to prepare bills, accept payments and make change
- Attend over 30 customers in a day.
Crew Member
McDonald's Restaurant
08.2018 - 01.2019
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Supported great dining and meal experiences for guests
- Accurately operated cash register to process customer payments.
Direct Support Professional
Arbor Associates Inc.
08.2022 - 05.2023
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Outreach Caseworker
Tides Family Services
01.2023 - Current
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Education
Bachelor of Arts - Criminal Justice/ Sociology
Rhode Island College
Providence, RI07.2024
Associate of Arts - Sociology
Community College of Rhode Island
Warwick, RI06.2022
Certified Nursing Assistant Program - Certified Nursing Assistant Training Program
American Safety Programs
Cranston, RI10.2019
High School Diploma -
Village Green Virtual
Providence, RI05.2019
Skills
- Sales trends
- Sales
- Problem-solving skills
- Cash Handling
- Store opening and closing
- Computer skills
- Customer Service
- Client Engagement
Timeline
Outreach Caseworker
Tides Family Services
01.2023 - Current
Direct Support Professional
Arbor Associates Inc.
08.2022 - 05.2023
Sales Associate
Boost Mobile
03.2020 - 06.2022
Team Member
Subway
05.2019 - 01.2020
Crew Member
McDonald's Restaurant
08.2018 - 01.2019
Bachelor of Arts - Criminal Justice/ Sociology
Rhode Island College
Associate of Arts - Sociology
Community College of Rhode Island
Certified Nursing Assistant Program - Certified Nursing Assistant Training Program
American Safety Programs
High School Diploma -
Village Green Virtual