Ashley Morales
El Paso
Summary
Proven leader and efficient multitasker, adept in cash handling and customer service, with a track record of enhancing team productivity and customer satisfaction at Whataburger and Starbucks. Skilled in memorizing menus and optimizing POS systems, consistently delivering top-notch service and operational excellence.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Crafted a variety of customized drinks and pastries in a timely manner
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Leader Manager
Whataburger
09.2021 - 12.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Frequently inspected production area to verify proper equipment operation.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Team Member
Sonic
07.2020 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor Of Arts - Graphic Design
Arizona State University
Tempe, AZHigh School Diploma -
Franklin High School
El Paso, TX06.2022
Skills
- Cash Handling
- Menu Memorization
- Opening and Closing Duties
- POS Systems
- Shift Supervising
- Interpersonal skills
- Multitasking
- Customer service
- Food Serving and Preparation
Timeline
Barista
Starbucks
09.2022 - Current
Team Leader Manager
Whataburger
09.2021 - 12.2022
Team Member
Sonic
07.2020 - 11.2021
Bachelor Of Arts - Graphic Design
Arizona State University
High School Diploma -
Franklin High School