Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Moreno

Tucson,AZ

Summary

Bilingual Medical Assistant with proven expertise at Southwest Kidney Institute, enhancing patient satisfaction through efficient scheduling and meticulous medical records management. Skilled in HIPAA compliance and vital sign monitoring, I excel in delivering exceptional customer service while streamlining processes to reduce wait times and improve overall patient experiences.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Southwest Kidney Institute
05.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Crew Member

McDonald's
03.2021 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Medical Assistant - Medical

Carrington College
Tucson, AZ
05-2024

High School Diploma -

Sunnyside High School
Tucson, AZ
06-2023

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • CPR
  • First aid

Languages

English
Spanish

Timeline

Medical Assistant

Southwest Kidney Institute
05.2024 - Current

Crew Member

McDonald's
03.2021 - 04.2023

Medical Assistant - Medical

Carrington College

High School Diploma -

Sunnyside High School

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Ashley Moreno