Ashley Morgan
Riverside
Summary
Accomplished Customer Service Representative with proven expertise in resolving high-stress situations and enhancing customer loyalty, notably at St Francis Medical Center. Skilled in active listening and critical thinking, adept at data entry, and experienced in streamlining scheduling processes for efficiency. Demonstrated success in training peers and improving interdepartmental communication, contributing to a significant increase in customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Jacks Liquor
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative/Patient Scheduler
St Francis Medical Center
02.2013 - 01.2018
- Scheduled patients for tests and consultations.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
Education
No Degree - Health Sciences
Rowan College At Burlington County
Pemberton, NJ06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Jacks Liquor
01.2019 - Current
Customer Service Representative/Patient Scheduler
St Francis Medical Center
02.2013 - 01.2018
No Degree - Health Sciences
Rowan College At Burlington County
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