Ashley Morris
Byron
Summary
Efficient, detail oriented, One Team Mindset. Authorized to work in the US for any employer. Ability to lead by example and adapt new procedures quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PIA P&C Service Representative (PIAS Team)
Paychex Insurance Agency
08.2023 - Current
- Answer calls and over 65 emails per day to assist with business lines of insurance
- Working with service team to resolve complex matters quickly and efficiently
- Working with Microsoft outlook emails, excel spread sheets, and multi-line phone systems
- Clerical data entry
- Mentoring team members
- Assisted Service team with training new hires
- Provided policy and service information
- Assisted customers with warm and professional attitude
- Answered general questions
- Managed client records
- Worked with sales and service to resolve client concerns
PIA P&C, Service Representative (Service Center)
Paychex Insurance Agency
11.2021 - 08.2023
- Answer calls and over 65 emails per day to assist with business lines of insurance, claims, policy final audits, creating certificates of insurance, coverage details, and more
- Working with service team to resolve complex matters quickly and efficiently
- Working with Microsoft outlook emails, excel spread sheets, and multi-line phone systems
- Clerical data entry
- Resolving client concerns quickly and accurately
- Train new hires and assist with creating carrier logins, computer set up, and access
- Creating training materials
- Building plans for up-skilling team
- Mentoring team members
- Resolving 3-5 client escalations weekly
- Cross trained in other business units (Audit, Sales to Service, & WC Inquiry)
- Provide areas of improvement and gaps to leadership with plans to combat those gaps
- Provided policy and service information
- Assisted customers with warm and professional attitude
- Managed client records
- Demonstrated leadership skills in managing projects from concept to completion
- Identified issues, analyzed information and provided solutions to problems
- Acted as team leader in group projects, delegating tasks and providing feedback
PIA P&C Service Associate
Paychex Insurance Agency
02.2020 - 11.2021
- Answer 40+ phone calls and emails to assist with insurance products, claims, policy audits, certificates of insurance, coverage details, and more
- Working with team to resolve complex matters quickly and efficiently
- Working with Microsoft outlook emails, excel spread sheets, and multi- line phone systems
- Clerical data entry
- Resolving client concerns quickly and accurately
- Cross training in Health and Benefits answering service
- Provided policy and service information
- Assisted customers with warm and professional attitude
- Answered general questions
- Managed client records
- Created resources for organization
Customer Service Representative
Wellsville Group Dba Ashley HomeStore
08.2019 - 02.2020
- Taking 70+ phone calls per day
- Responded to 40+ internal inquiries daily
- Resolve customer issues with merchandise on multi-line phone system
- Established procedures to assist with training new team members
- Use of multiple computers at one time and several different systems
- Keeping detailed records of client interactions
- Met customer call guidelines for service levels, handle time and productivity
- Sought ways to improve processes and services provided
Education
High School Diploma -
Byron-Bergen High School
06.2006
Skills
- Customer Service (10 years)
- Customer Care (10 years)
- Call Center (4 years)
- CSR (10 years)
- Customer Support (10 years)
- Microsoft Office (4 years)
- Microsoft Word (10 years)
- Microsoft Outlook (4 years)
- Excel (4 years)
- Office Experience (4 years)
Certification
New York Property & Casualty Insurance License (November 2024)
Accomplishments
2 Time Employee of the Month Award for Exceptional Service
Quarterly Employee Award for Exceptional Service
Timeline
PIA P&C Service Representative (PIAS Team)
Paychex Insurance Agency
08.2023 - Current
PIA P&C, Service Representative (Service Center)
Paychex Insurance Agency
11.2021 - 08.2023
PIA P&C Service Associate
Paychex Insurance Agency
02.2020 - 11.2021
Customer Service Representative
Wellsville Group Dba Ashley HomeStore
08.2019 - 02.2020
High School Diploma -
Byron-Bergen High School
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