Ashley Morton
White Pine,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Starbucks Manager
KVAT Food Stores
Newport, TN
08.2022 - Current
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Minimized staff turnover through appropriate selection, orientation and training.
- Analyzed business performance data and forecasted business results for upper management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Human Resources Manager
KVAT Food Stores
Newport , TN
10.2020 - 08.2022
- Audited payroll records to ensure accuracy of information submitted by employees.
- Developed a system for tracking attendance patterns of employees.
- Ensured compliance with federal, state and local employment laws.
- Organized company events such as team building activities or holiday parties.
- Coordinated employee training sessions for both new hires and existing staff members.
- Advised management on compensation programs, policies and procedures to ensure compliance with applicable laws.
- Delivered employee orientation sessions detailing company policies, job descriptions and milestones.
Front End Manager
KVAT Food Stores
Newport , TN
08.2018 - 10.2020
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Resolved technical issues related to the front end development process.
- Evaluated financial reports and trend forecasts.
- Assisted senior management in decision making by providing insights into customer requirements.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed and implemented strategies to improve customer experience.
Education
Bachelor of Science - Business Administration, Management Concentration
Tusculum College
Greeneville, TN12-2021
Associate of Science - Social Work
Walters State Community College
Morristown, TN05-2020
Skills
- Performance Management
- Business Development
- Marketing
- Staff Development
- Strategic Planning
- Performance Evaluations
- Schedule Preparation
- Team Leadership
References
References available upon request.
Timeline
Starbucks Manager
KVAT Food Stores
08.2022 - Current
Assistant Human Resources Manager
KVAT Food Stores
10.2020 - 08.2022
Front End Manager
KVAT Food Stores
08.2018 - 10.2020
Bachelor of Science - Business Administration, Management Concentration
Tusculum College
Associate of Science - Social Work
Walters State Community College
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