Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Ashley Mowbray

Vienna,MD

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

Matheson Gas
02.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Quoted prices, credit terms and other bid specifications.

Merchandiser/ Customer Service

Catoctin Mountain Growers
01.2018 - 08.2022
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Digital Press Operator

Intellicor Communications/AELitho
07.2019 - 02.2022
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.

Customer Service Rep

The Great Gourmet
09.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Picker/ Packer

Cenveo
01.2014 - 06.2019
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Operated manual and electric pallet jacks to move merchandise.

( Cenveo was bought out by Intellicor )

Dishwasher/Waitress

Millies Roadhouse
09.2014 - 12.2014
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Dishwasher

Canvasback
06.2014 - 09.2014
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Customer Service

Food Lion
05.2014 - 06.2014
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.

Food Service Worker

Crossmark
11.2013 - 01.2014
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

Cambridge South Dorchester HS
Cambridge, MD
05.2012

Skills

  • Merchandizing (3 years)
  • Picking, Packing, Receiving, Shipping (8 years)
  • Microsoft Office/Excel/Word
  • QuickBooks
  • Customer Service
  • Credit and Debt Card Processing
  • Reading Comprehension
  • Instructing

Additional Information

  • KEY QUALIFICATIONS , Communication, Ability to Work under Pressure, Decision Making, Time Management, Self-motivation, Conflict Resolution, Organization, Leadership, Creativity and Adaptability. Willing to relocate. Authorized to work in the US for any employer

References

  • Aimee Daniel - (337) 418-1965
  • Ashley Willey - (410) 251-1510
  • Leslie Fletcher - (443) 786-2263

Timeline

Inside Sales Representative

Matheson Gas
02.2022 - Current

Customer Service Rep

The Great Gourmet
09.2021 - 01.2022

Digital Press Operator

Intellicor Communications/AELitho
07.2019 - 02.2022

Merchandiser/ Customer Service

Catoctin Mountain Growers
01.2018 - 08.2022

Dishwasher/Waitress

Millies Roadhouse
09.2014 - 12.2014

Dishwasher

Canvasback
06.2014 - 09.2014

Customer Service

Food Lion
05.2014 - 06.2014

Picker/ Packer

Cenveo
01.2014 - 06.2019

Food Service Worker

Crossmark
11.2013 - 01.2014

High School Diploma -

Cambridge South Dorchester HS
Ashley Mowbray