Ashley Mulry
Brookdale,CA
Summary
Enthusiastic Patient Service Representative with 16 years of experience in healthcare. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Passionate about helping patients receive necessary medical support by obtaining authorizations, scheduling appointments, coordinating paperwork and efficient phone etiquette. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic EHR softwear.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Sutter Health Palo Alto Medical Foundation
2007.04 - Current
- Provides exceptional customer service to patients, answering questions and addressing concerns.
- Verifies insurance eligibility and coverage for patients.
- Enters patient demographic and insurance data into electronic medical record system.
- Files and maintains patient records in accordance with HIPAA regulations.
- Manages patient registration process, confirming data accuracy and completeness.
Education
High School Diploma -
San Lorenzo Valley High School
Felton, CA06.2002
Skills
- Bookkeeping Support
- Patient Greeting
- Medical Insurance
- Patient Care and Confidentiality
- Clinical Data Entry
- Patient Appointment Management
Timeline
Patient Service Representative
Sutter Health Palo Alto Medical Foundation
2007.04 - Current
High School Diploma -
San Lorenzo Valley High School
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