Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Munoz

East Elmhurst,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Receptionist

GLO Beauty & Esthetics
04.2021 - 02.2022
  • Build and maintain great relationships with clients by interacting with them and keeping them up to date with all the services and products that best meet their needs
  • Answer phone calls, book or cancel appointments, accept or refund deposit fees
  • Check guests into the spa software system, keep records updated as well as consent forms
  • Upsell retail products, rebook appointments and charge for services clients have received.

Waitress/Bartender

Common Ground Bar Meatpacking
02.2021 - 07.2021
  • Increase customer satisfaction by cultivating a customer service mentality in a high volume establishment Support all aspects of the bar focusing on stylishness, excellence in sanitary/health, proper stocking, set-up, inventory procedures and exceptional customer service Responsible for multiple registers and sizable cash deposits every night Perform well under pressure and in an extremely fast paced environment

Head Bartender

BLEND ON THE WATER / BLEND ASTORIA
01.2014 - 02.2021
  • Recognized for cultivating relationships and increasing customer satisfaction by implementing new customer service standards and recommending changes to our Happy Hour specials and promotion initiatives Coached and trained over 7+ bartenders and waiting staff to help maintain excellent service standards Support all aspects of the bar focusing on stylishness, excellence in sanitary/health, proper stocking, set-up, inventory procedures and exceptional employee collaboration and customer service.

Education

High School Diploma -

Francis Lewis High School
Fresh Meadows, NY
06.2010

Esthetician's License -

Atelier Esthetique Institute of Esthetics, Inc.
New York, NY
06.2021

Associates of Science - Liberal Arts, Math & Science

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2020

Skills

  • Familiar with ALOHA, ADELO, BILLFOLD, MICROS, TOAST, POS systems and Microsoft Office
  • Excellent oral and written communication
  • Bar Terminology
  • Cash Handling and Management
  • Professional Relationships
  • Suggestive Selling
  • Fluent in Spanish and English
  • Customer Service

Timeline

Receptionist

GLO Beauty & Esthetics
04.2021 - 02.2022

Waitress/Bartender

Common Ground Bar Meatpacking
02.2021 - 07.2021

Head Bartender

BLEND ON THE WATER / BLEND ASTORIA
01.2014 - 02.2021

High School Diploma -

Francis Lewis High School

Esthetician's License -

Atelier Esthetique Institute of Esthetics, Inc.

Associates of Science - Liberal Arts, Math & Science

LaGuardia Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Ashley Munoz