Rosario Patrizio
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
Work History
Director of Premium Sales
Avant Gardner
04.2022 - 05.2023
- Accumulated $6.5M in total sales in 2022; 48% increase from prior year and individual team sales by 19%
- Create luxury client experiences, including customer loyalty programs and hotel partnerships
- Evaluate all sponsorship and bottle presentation partnerships to identify opportunities for improving customer experience; increasing sales by 20% and brand recognition by 15%
- Generated $1.2M+ in table service revenue by directed VIP and Table Deck operations at Electric Zoo Festival
- Manage staff of 45+ on appropriate training and education to ensure proper knowledge of products and skills resulting in excellent customer service
- Develop future sales projections and review year-end logistics based on modern trends that led to 20% increase in productivity
- Analyze all independent contractors and external promotions that established long-term relationships to generate revenue
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Client Advisor
Louis Vuitton
11.2020 - 12.2021
- Exceeded monthly sales goals and targets; averaging 115% per month
- Accumulated approximately $3.5M in total sales in 2021; grossed $151,000 in high-end sales
- Surpassed monthly quote of $200,000; averaging $320,000 monthly in total sales
- Developed strong knowledge across all product categories, which led to more enhanced client experience
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built relationships with customers and community to establish long-term business growth.
VIP Services
Tao Group
07.2016 - 05.2020
- Personal total sales growth by 45% per year; estimating in $2.1M in total revenue sales
- Ranked top 5 for most total sales of the year for all properties within the company in 2019
- Created personal client database to over 3000+ contacts; gaining new clients weekly
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained one-on-one relationships with premium client and provided exceptional guest service to cultivate and maintain VIP relationships.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
Rotational Intern
Caesars Entertainment
05.2016 - 08.2016
Education
Bachelor of Science - Hotel, Restaurant, and Institutional Management, Entrepreneurship and Innovations of Business Administrations
The Pennsylvania State University, State College
State College, PA05.2016
Minor - Entrepreneurship And Innovations
The Pennsylvania State University
State College, PA05.2016
Skills
Hard Skills:
- Sales & Forecasting (Advanced)
- Staff Management (Experienced)
- Staff Management (Experienced)
Techniques:
- Creative Marketing
- Price Negotiation
- Price Negotiation
- Customer Loyalty
Tools and Frameworks
- Google Docs & Sheets
- Microsoft Office
- POS Systems - Toast, UrVenue, Micros, Billfold
Timeline
Director of Premium Sales
Avant Gardner
04.2022 - 05.2023
Client Advisor
Louis Vuitton
11.2020 - 12.2021
VIP Services
Tao Group
07.2016 - 05.2020
Rotational Intern
Caesars Entertainment
05.2016 - 08.2016
Bachelor of Science - Hotel, Restaurant, and Institutional Management, Entrepreneurship and Innovations of Business Administrations
The Pennsylvania State University, State College
Minor - Entrepreneurship And Innovations
The Pennsylvania State University
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