Ashley Nagim
New Orleans,LA
Summary
Proven track record of enhancing guest experiences at Tchefuncta Country Club, leveraging exceptional customer service and strong work ethic. Expert in high-volume dining and cash handling, consistently exceeding expectations through meticulous attention to cleanliness and guest engagement. Achieved significant repeat business by fostering relationships and swiftly resolving concerns.
Overview
8
8
years of professional experience
Work History
Server
Saltgrass Steakhouse
02.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender Supervisor
Tchefuncta Country Club
01.2016 - 03.2020
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Education
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA03-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Sales expertise
- Order accuracy
- Supply restocking
- Suggestive selling
Timeline
Server
Saltgrass Steakhouse
02.2020 - 04.2024
Bartender Supervisor
Tchefuncta Country Club
01.2016 - 03.2020
Associate of Science - Business Administration
Delgado Community College