ASHLEY NEAL
Manager
DeWitt,MI
Summary
Versatile and goal-driven professional with over 10 years of experience in dental and patient care, including 5 years in dental office management. Poised to transition into a new career path that leverages strong leadership, organizational, and interpersonal skills. Recognized for a consistently positive attitude and dedication to excellence, with a proven track record of streamlining operations and enhancing team performance. Committed to service with a proactive mindset, adept at managing people, processes, and patient relationships. Ready to embrace new challenges that foster long-term career growth while driving results and promoting collaboration within dynamic work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Oakhill Dental Associates
Lansing, MI
03.2024 - Current
- Coordinate treatment plans, ensuring alignment with production goals and team efficiency.
- Manage communication channels, enhancing scheduling and insurance processing accuracy.
- Analyze P&L and AR, contributing to financial stability and strategic decision-making.
- Lead team management, fostering collaboration and measurable improvements in workflow.
- Streamline treatment plan presentations, manage team schedules, and oversee financial operations, driving productivity and enhancing patient care.
- Increased same-day collections and maintained on average 90% collection rate daily
Dental Office Manager
Charlotte Gentle Dental
Charlotte, MI
01.2022 - 03.2024
- Managed and coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable.
- Increased case acceptance to 95%
- Annual production increase
- Processed payments from insurance companies or directly from patients.
- Trained new employees on office protocols and provided ongoing support as needed.
- Provided exceptional customer service by responding quickly to inquiries from patients, staff members, and others in a timely manner.
- Assisted patients with scheduling and procedure information by fielding queries at front desk.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Utilized effective communication skills to build relationships with patients, vendors, and other healthcare professionals.
- Maintained accurate patient records through charting data entry into the electronic health record system.
- Resolved any billing disputes or discrepancies between dentist charges and insurance plans.
- Communicated and processed payments with knowledge of patient policy coverage.
- Addressed client apprehension by explaining procedures and certifying staff expertise.
- Scheduled meetings between dentists and specialists when necessary for referrals or consultations.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Facilitated month-end closing processes, invoicing and journal entries.
- Led and directed team members on effective methods, operations and procedures.
- Conducted regular audits of claim denials to ensure accuracy and compliance with regulations.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Dental Office Manager
Royer Family Dentistry
Perry, MI
06.2020 - 01.2022
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Facilitated month-end closing and end of day closing.
- Promoted organized practice efforts with clear communication of staff responsibility expectations.
- Analyzed monthly reports regarding production goals versus actual performance results.
- Communicated and processed payments with knowledge of patient policy coverage.
- Resolved any billing disputes or discrepancies between dentist charges and insurance plans.
- Maintained accurate patient records through charting data entry into the electronic health record system.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Assisted patients with scheduling and procedure information by fielding queries at front desk.
- Trained new employees on office protocols and provided ongoing support as needed.
- Processed payments from insurance companies or directly from patients.
- Managed and coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable.
Patient Care Coordinator
Great Lakes Family Dental Group
Charlotte, MI
08.2016 - 06.2020
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders.
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Answered telephones and directed calls and voicemails to appropriate staff.
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.
- Resolved patient billing and insurance issues.
- Facilitated reminder calls to patients for appointment confirmation and order pickup notification.
- Developed and implemented patient care plans in collaboration with other healthcare providers.
- Maintained current knowledge of community resources available to assist patients in obtaining necessary treatments or services not covered by insurance plans.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
Certified Hemodialysis Technician
Fresenius Medical Care
Lansing, MI
01.2014 - 08.2016
- Demonstrated expertise in troubleshooting, calibrating, and maintaining dialysis machines.
- Communicated effectively with physicians, nurses, other healthcare professionals and patients regarding treatment plans.
- Demonstrated strong organizational skills when preparing supplies needed for each hemodialysis session.
- Adhered to all safety procedures while operating dialysis equipment and disposing of hazardous materials properly.
- Administered medications under the supervision of a physician prior to or during dialysis sessions.
- Maintained accurate documentation of patient's medical history, test results and treatments performed.
- Performed hemodialysis treatments on patients according to prescribed protocols and monitored vital signs during dialysis sessions.
- Maintained a clean and sterile environment for treating patients according to OSHA standards.
- Reported machine malfunctions or irregularities promptly to supervisor and nurse manager.
- Evaluated patients' responses to treatments and reported any adverse reactions or changes in patient status immediately.
- Managed time efficiently while providing high-quality care for multiple patients simultaneously.
- Provided emotional support to family members of patients undergoing hemodialysis treatments.
- Treated and observed 4+ patients per section
Education
High School Diploma -
Lansing Eastern High School
Lansing, MI06.2009
No Degree - General Studies
Lansing Community College
Lansing, MISkills
- Client-centric approach
- Conflict resolution
- Operations management
- Proficient in managing multiple tasks
- SOP adherence
- Key performance indicators
- Diversity and inclusion
- Coaching and mentoring
- Complex Problem-solving
- Team leadership
- Internal audit expertise
- Strong attention to detail
- Analytical problem solving
Certification
- CPR Certification March 2024 to March 2026
- BLS Certification
- Driver's License
Languages
English - Expert
Timeline
Team Lead
Oakhill Dental Associates
03.2024 - Current
Dental Office Manager
Charlotte Gentle Dental
01.2022 - 03.2024
Dental Office Manager
Royer Family Dentistry
06.2020 - 01.2022
Patient Care Coordinator
Great Lakes Family Dental Group
08.2016 - 06.2020
Certified Hemodialysis Technician
Fresenius Medical Care
01.2014 - 08.2016
High School Diploma -
Lansing Eastern High School
No Degree - General Studies
Lansing Community College