Ashley Near
Ithaca
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Morley Companies
06.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Optician
U.S. Vision Inc.
06.2022 - 06.2023
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Dental Assistant
Kenneth Egger, DDS
05.2021 - 11.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Department Manager
Wal-Mart
10.2016 - 01.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
Mount Pleasant Community Education
No Degree - Dental Assistant
Mid Michigan College
Mount Pleasant, MI04.2021
Skills
- Effective Working Relationships
- Customer Inquiries
- Presenting Solutions
- Call center experience
- Computer Proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Morley Companies
06.2023 - Current
Optician
U.S. Vision Inc.
06.2022 - 06.2023
Dental Assistant
Kenneth Egger, DDS
05.2021 - 11.2021
Department Manager
Wal-Mart
10.2016 - 01.2020
High School Diploma -
Mount Pleasant Community Education
No Degree - Dental Assistant
Mid Michigan College