Virginia Sipes
Madison Heights,VA
Summary
Experienced restaurant general manager with 25+ years leading operations, budgets, staffing, and labor scheduling. Known for strong customer service, food safety compliance, inventory control, and training teams to improve daily performance.
Overview
1
1
Certification
29
29
years of professional experience
Work History
General Manager
Wendy's of Western VA, Inc.
Lynchburg, Virginia
11.1999 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Assigned specific tasks to team members to improve productivity.
- Guided management and supervisory staff to promote smooth operations.
- Provided guidance and support to subordinate managers to foster an atmosphere of cooperation throughout the organization.
- Provided training sessions for management and crew on service standards. on Wendy's service standards and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Tracked inventory quantities to prevent stock shortages. and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory, ordering, and product handling for kitchen operations.
- Supervised cash control, deposits, and register accuracy during shifts.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw safety protocols to ensure compliance with health regulations. and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented disciplinary measures to address performance issues among staff through verbal and written warnings.
- Monitored food safety, cleanliness, and sanitation across restaurant areas.
- Trained managers and crew on Wendy's service standards and procedures.
- Scheduled crew shifts to support service, coverage, and labor needs.
- Directed daily restaurant operations for Wendy's Western VA locations.
General Manager
Burger King
Lynchburg, Virginia
09.1997 - 10.1999
- Led a team of 30 employees, ensuring high productivity and excellent customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members to enhance job performance and develop skills.
- Allocated tasks to associates based on skill levels to optimize team effectiveness.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Led hiring, coaching, and performance reviews to build a high-performing team.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Robert E. Lee High School
Staunton, VA06-1995
Some College (No Degree) -
Blue Ridge Community College
Weyers Cave, VASkills
- Restaurant operations
- Budget management
- Inventory control
- Cash control
- Food safety compliance
- Staff scheduling
- Training and development
- Staff management
- Customer service management
- Hiring interviews
- Time management
- Verbal and written communication
Certification
- Serve Safe Certified
Accomplishments
- Top 200 GM for Wendy's 2025
Timeline
General Manager
Wendy's of Western VA, Inc.
11.1999 - Current
General Manager
Burger King
09.1997 - 10.1999
High School Diploma -
Robert E. Lee High School
Some College (No Degree) -
Blue Ridge Community College