Ashley Norri
Summary
Leasing Consultant with a proven track record at Gates Hudson, enhancing tenant satisfaction and maintaining high occupancy rates through top-notch customer service and strategic social media marketing. Skilled in lease agreements and event planning, adept at fostering positive tenant relations and ensuring compliance with fair housing regulations.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Gates Hudson
06.2021 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, smokers, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Skills
- Customer service
- Fair housing regulations
- Fair housing policies
- Lease agreements
- CRM software
- Phone and email etiquette
- Leasing and sales
- Application processing
- Property tours
- Unit inspection
- Lease oversight
- Closing techniques
- Competitive research
- Event planning
- Tenant relations
- Social media engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Education
Assosiates Degree in Hospitality And Tourism - Hospitality And Tourism Management
Norther Virginia Community College
Alexandria, VA06-2026
Timeline
Leasing Consultant
Gates Hudson
06.2021 - Current
Assosiates Degree in Hospitality And Tourism - Hospitality And Tourism Management
Norther Virginia Community College
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