Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Ashley N Trevino

La Feria

Summary

Dynamic and dependable professional with a proven track record of high performance in both team-oriented and independent environments. Offers 9 years of robust customer service experience, characterized by a strong work ethic, exceptional organizational skills, and a keen ability to understand and meet customer needs while adhering to quality standards. Highly empathetic and supportive, thriving in high-volume situations and consistently staying updated on product and service developments. Eager to embrace new challenges within a successful team, contributing to collective goals with enthusiasm and dedication.

Overview

10
10
years of professional experience

Work History

Customer Advocate

United Healthcare
01.2022 - Current
  • Review and research more complicated claims by navigating multiple computer systems and platforms
  • Informing and educating members about their benefits and the fundamentals of the healthcare topics that are provided to them within their plan.
  • Initiate proactive outreaches to providers and any department that is needed to address the concern of the member regarding adjustments to resolve claims errors / issues, using clear, simple language to ensure understanding and process appeals if needed.
  • Research and resolve member situations when all outreach is done by processing the appeal with proper categorization to ensure cases are resolved in a timely manner.
  • Maintain working knowledge of call center protocol for HIPAA requirements to complete member callbacks when required
  • Enhanced multi-tasking skills to prioritize and to adapt working in a fast-paced team/production environment.
  • Adapt to change with all policies and guidelines.

Child Nutrition

San Benito Consolidated Independent School District
08.2021 - 01.2022
  • Performed all work to top standards, providing best service for students, employees and school visitors.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Followed guidelines for safe serving, appropriate temperatures, and proper presentations.
  • Oversee register operation, counting purchases and recording meals each day.
  • Assist cafeteria manager to verify shipment products of dry, frozen, and produce are in proper receivable value.
  • Address student allergies and gluten concerns.

Server Bartender

Texas Roadhouse
02.2016 - 09.2021
  • Provided guests with the best customer service as well as maintaining a great environment to allow guests to enjoy the dining experience.
  • Circulated within assigned areas to assess and address customer needs effectively prioritizing tasks during peak hours.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Handles all delegated tasks, including accommodating guests and complying with safety measures of food and beverages handling.
  • Keep food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.Assisted with a training program to train new hires.

Education

Bachelor of Science - Nutrition

The University of Texas of Rio Grande Valley
Edinburg/Brownsville, Texas
08.2021

General Education - undefined

Texas State Technical College
Harlingen, Texas
06.2016

High School Diploma - undefined

Harlingen South High School
Harlingen, Texas
06.2014

Skills

  • Positive energy
  • Analytical problem solving
  • Effective communication
  • Employee onboarding support
  • Issue resolution
  • Effective task prioritization
  • Proficient in computer applications

LANGUAGES

English

Timeline

Customer Advocate

United Healthcare
01.2022 - Current

Child Nutrition

San Benito Consolidated Independent School District
08.2021 - 01.2022

Server Bartender

Texas Roadhouse
02.2016 - 09.2021

General Education - undefined

Texas State Technical College

High School Diploma - undefined

Harlingen South High School

Bachelor of Science - Nutrition

The University of Texas of Rio Grande Valley

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