Logan Crowder
Charleston
Summary
Skilled at operating in quick paced environments that require analytical thinking and resolving customer related issues while multitasking. Excellence of verbal and written communication skills, time management, self motivation, and adaptability. Very upbeat and positive energy and willing to do whatever necessary to make sure the job gets done right the first time.
Overview
6
6
years of professional experience
Work History
Customer care Advocate
Select Quote Insurance
08.2025 - 03.2026
- Helping members enroll into new Medicare advantage plans
- Following needs analysis to ensure the plan selected is a good fit for the member
- Having vast knowledge of insurance terminology, HIPAA information and current Medicare policies
Cashier
Lowes Home Improvement
06.2025 - 11.2025
- Assisting customers with self checkout and locating items within the store
- Working in multiple departments to ensure customer satisfaction and provide assistance where needed
- Having knowledge of specific items ranging from tools, lawn care, appliances and general home improvement matters
Front Office Administrator
Buzz Food Service
02.2025 - 06.2025
- Managing large accounts of consumers and service work customers
- Entering orders for restaurants, individual customers and large scale businesses for fresh cut meats
- Directly communicating via email and phone to schedule pick up and drop off of shipments of live animals
- Assisting walk in customers with finding the right product from a large inventory and warehouse consisting of Coolers, freezers and in house meat shop
Licensed Insurance Agent
Tranzact
Beckley
05.2024 - 01.2025
- Providing assistance with sale and enrollment of new insurance plans through Medicare Advantage
- Dental, Medical, Vision and Hearing coverage
- Working directly with CMS to ensure best coverage for the member
- Licensed in 25 states for Health, Accident and Wellness insurance sales and distribution
- Beckley WV
Enrollment Support Specialist
BSwift
Chicago
09.2023 - 04.2024
- Assisting members with Cobra Enrollment and answering questions
- Navigating multiple systems to provide correct and accurate information in a timely manner
- Processing billing payments for Cobra coverage
- Chicago IL
Customer Service Representative
Modivcare
Charleston
04.2023 - 09.2023
- Assisting member with setting transportation to medical appointments
- Heavy workload of calls and navigating multiple systems
- Being able to maintain a wide range of company required metrics including Average Handle Time, Amount of calls taken per day and adhering to a preset schedule to take breaks and lunches
- Working and being able to accurately switch between multiple different type of insurance plans across multiple different states
- Discussing HIPAA related topics and PHI
- Charleston WV
Customer Service Representative
Innosource
Hurricane
04.2022 - 07.2022
- Working with customers explaining electricity bill / usage
- Inbound calls while multi tasking through many different systems and documenting information
- Fast paced environment handling calls from residential and business customers alike
- Providing assistance with ways of lowering electricity bill / usage and assisting with starting new service and stopping existing service
- Hurricane, WV
Customer Advocate I
Casci
Charleston
01.2020 - 03.2022
- Working knowledge of Protected Health Information (PHI), HIPAA
- Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
- Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
- Assisting members with questions regarding Insurance plan types, COB updates and benefit breakdowns
- Charleston, WV
Education
GED -
Garnet Career Center
Charleston, WVHigh School Diploma -
Riverside High School
Belle, WVSkills
- Analytical thinking
- Resolving customer related issues
- Multitasking
- Verbal communication
- Written communication
- Time management
- Self motivation
- Adaptability
- Positive energy
Timeline
Customer care Advocate
Select Quote Insurance
08.2025 - 03.2026
Cashier
Lowes Home Improvement
06.2025 - 11.2025
Front Office Administrator
Buzz Food Service
02.2025 - 06.2025
Licensed Insurance Agent
Tranzact
05.2024 - 01.2025
Enrollment Support Specialist
BSwift
09.2023 - 04.2024
Customer Service Representative
Modivcare
04.2023 - 09.2023
Customer Service Representative
Innosource
04.2022 - 07.2022
Customer Advocate I
Casci
01.2020 - 03.2022
GED -
Garnet Career Center
High School Diploma -
Riverside High School