Ashley O'Dell
Pownal,VT
Summary
Energetically led the team at Pawnal Pets, enhancing operational efficiency and customer satisfaction. Skilled in financial management and shift scheduling, I significantly improved service quality. Achieved a grooming license, showcasing adaptability and commitment to growth. Excelled in customer service, ensuring memorable experiences at Stewart's Shops.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Pawnal Pets - Pet Boarding & More
Pownal, Vermont
06.2015 - Current
- Provided comprehensive care for boarding animals, including feeding, administering medications, exercising, and engaging in interactions.
- Maintained cleanliness of kennels and play yards to ensure a hygienic environment for all animals.
- Handled reservation inquiries and confirmed stays through phone and email interactions.
- Ensured clear and thorough communication with pet owners regarding their pets' activities and well-being while at Pawnal Pets.
- Maintained accurate and up-to-date vet records for clients.
- Promoted to Manager in 2018, overseeing hiring and termination processes.
- Managing the cash register, ensuring accurate weekly drawer reconciliation.
- Distributed tips to employees in a fair and timely manner.
- Processed and submitted payroll accurately and on time.
- In 2020, I achieved a grooming license and underwent a 6-month mentorship to secure the groomer position at Pawnal Pets.
- Managed personal grooming schedule and client appointments.
Convenience Retail
Stewart's Shops
Pownal, VT
06.2015 - 03.2016
- Managed inventory by stocking shelves, preparing food, and ensuring items were correctly dated.
- Processed transactions efficiently by cashing out cash drawers and handling cashier duties.
Education
License For Grooming - Grooming
Stratford Career Intuition
Online04-2021
High School Diploma -
Cambridge Central School
Cambridge, NY06-2014
Skills
- Shift scheduling
- Customer service
- Work prioritization
- Financial management
Certification
- Grooming license
Accomplishments
Manger starting 2018- current
Doggie Daycare lead provider 2019-2021
Grooming License 2021
Head and only groomer 2021-current
Timeline
Manager
Pawnal Pets - Pet Boarding & More
06.2015 - Current
Convenience Retail
Stewart's Shops
06.2015 - 03.2016
License For Grooming - Grooming
Stratford Career Intuition
High School Diploma -
Cambridge Central School