Ashley ODell
Woodstock,GA
Summary
Dedicated customer service agent with a focus on acquiring knowledge and delivering exceptional service. Able to provide customers with compelling reasons to continue doing business with the company. Objective is to create a positive and productive work environment through effective communication, goal setting, exceeding company expectations, and embracing a leadership mindset. Strong background in fire insurance underwriting, quoting, and policy development. Seeking a long-term career opportunity.
Overview
12
12
years of professional experience
4
4
Certifications
3
3
College Degrees
Work History
Underwriting Service Assistant
State Farm
01.2023 - Current
- Provided essential and accurate support to underwriters
- This includes reviewing insurance applications, verifying customer information, and processing changes or updates to existing policies
- Handled a significant amount of communication with agents and other departments, ensuring that inquiries or issues related to insurance policies are resolved efficiently and promptly
Customer Service Chat/Phones Representative
The Home Depot
01.2019 - 01.2023
- Assisted customers with their online purchases and addressing any issues that arise
- This includes answering inquiries related to product availability, order status, shipping details, and returns via chat and phone channels
- Assisted with order modifications, cancellations, and refunds while providing guidance on The Home Depot's policies and procedures while maintaining customer satisfaction
Team Lead Claims/Adjuster/Trainer
Fidelity National Home Warranty
01.2014 - 01.2023
- Responsible for reviewing claims related to home warranties, ensuring they were handled efficiently and in accordance with company policies
- Resolved complex claims, coordinating with contractors, and maintaining strong communication with homeowners
- Actively involved with training and shadowing new hires, helping to cross-train them on various claims processes and systems
Education
Master Of Business Administration - Organizational Leadership
Strayer University
Associate Degree - Insurance
The Institutes
01.2024
Bachelor Of Business Administration - Project Management
Strayer University
09.2023
Skills
- Underwriting
- Efficiency in quoting
- Accurate/Detailed
- Fast Typer
- Proactive/Productive
- Investigative
- Insurance
- Warranties
- Personal Lines Fire
Affiliations
The National Honor Society for Collegiate Scholars
Strayer Alpha Chi
Certification
AINS- Associate in General Insurance
AIS- Associate in Insurance Services
FMLI- Fellow, Life Management Institute
CPCU- Chartered Property Casualty Underwriter
Timeline
Underwriting Service Assistant
State Farm
01.2023 - Current
Customer Service Chat/Phones Representative
The Home Depot
01.2019 - 01.2023
Team Lead Claims/Adjuster/Trainer
Fidelity National Home Warranty
01.2014 - 01.2023
Associate Degree - Insurance
The Institutes
Master Of Business Administration - Organizational Leadership
Strayer University
Bachelor Of Business Administration - Project Management
Strayer University
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