Ashley Ojeda
Patient Care Coordinator
Davenport
Summary
Highly organized Healthcare Coordinator with extensive experience in scheduling coordination, patient communication, and insurance verification. Proven ability to streamline healthcare operations, ensuring seamless appointment scheduling, billing, and front-office management. Dedicated to maintaining HIPAA compliance and enhancing patient satisfaction through efficient workflow management.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Administrative Assistant / Scheduling Coordinator
Orlando Family Physicians by InnovaCare Health
01.2015
- Scheduled patient appointments efficiently, optimizing provider schedules
- Verified insurance coverage and processed billing information
- Called in prescriptions and managed patient medication requests
- Collected payments and handled financial transactions
- Performed data entry and clerical tasks to support office operations
Schedule Coordinator
Castro Transport
01.2024 - 01.2025
- Scheduled and coordinated pick-ups and drop-offs for patients
- Communicated with healthcare providers and patients for efficient scheduling
- Documented incidents and addressed inquiries professionally
- Handled emergency situations by following established healthcare protocols
- Managed data entry and maintained organized patient transport records
Healthcare Coordinator / Dental Receptionist
Orlando Periodontics and Implants
01.2018 - 01.2021
- Coordinated patient referrals to specialists based on provider recommendations
- Managed patient scheduling and optimized appointment booking to reduce wait times
- Processed insurance claims and handled patient billing inquiries
- Maintained patient records and ensured compliance with HIPAA regulations
- Provided administrative support to dental staff, ensuring smooth office operations
Medical Assistant / Scheduler
Southwest Anesthesia and Pain Management
01.2016 - 01.2018
- Assisted clinicians with in-office procedures and patient preparation
- Managed patient scheduling and check-in processes, verifying records and organizing paperwork
- Maintained and updated patient records in the EHR system
- Ensured proper sterilization of medical equipment and adherence to clinical protocols
Education
Diploma -
Passaic High School
Passaic, NJMedical Assistant Certification - undefined
Concorde
Orlando, FLSkills
- Healthcare coordination & scheduling
- Patient communication & support
- Insurance billing & verification
- Medical records management
- Appointment scheduling & confirmation
Timeline
Schedule Coordinator
Castro Transport
01.2024 - 01.2025
Healthcare Coordinator / Dental Receptionist
Orlando Periodontics and Implants
01.2018 - 01.2021
Medical Assistant / Scheduler
Southwest Anesthesia and Pain Management
01.2016 - 01.2018
Administrative Assistant / Scheduling Coordinator
Orlando Family Physicians by InnovaCare Health
01.2015
Medical Assistant Certification - undefined
Concorde
Diploma -
Passaic High School
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