Ashley Ortiz Romero
Phoenix,Az
Overview
3
3
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
9550 W Van Buren St Ste 14B Tolleson, AZ 8535
02.2023 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Leasing Agent
AJ Employment
09.2022 - 02.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Customer Service Representative
Cricket Wireless
Phoenix, Az
01.2020 - 06.2022
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Navigated multiple systems to identify source of issue
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Trained new associates on store programs and policies
- Directed individuals on usage and benefits of self-service tools
- Completed and processed paperwork and records and entered important data in company CRM.
Education
Rio College
08.2022
Skills
- Data entry
- Client communication
- Retail marketing
- Opening and closing accounts
- Multi-line telephone operations
- Sales closing
- Customer consulting
- Team development
- Refunds processing
- Product sales
- Customer service
- Researching
- Problem resolution
- Product knowledge
- Problem-Solving
- Cash Handling
- Telephone and email etiquette
- Leasing and sales
- Background Checks
- Move-in coordination
- Rent collection
Timeline
Sales Associate
Metro by T-Mobile
02.2023 - 03.2023
Leasing Agent
AJ Employment
09.2022 - 02.2023
Customer Service Representative
Cricket Wireless
01.2020 - 06.2022
Rio College