Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Owens

Middletown ,PA

Summary

I started as a host at Lonestar when I was 15 and moved up to being a service Manager, when they closed down I decided to go back down to bartending at Texas Roadhouse which I love, but I am ready to expand my work experience and be able to spend more time with my 8 year old son.

Overview

17
17
years of professional experience

Work History

Bartender Shift Manager

Texas Roadhouse Restaurant
09.2018 - Current
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on cocktail preparation and customer service standards.
  • Managed inventory control, optimizing stock levels to minimize waste and enhance profitability.
  • Developed innovative drink menus, increasing customer satisfaction and repeat business.
  • Implemented efficient workflow processes, reducing service times during peak hours.

School Bus Driver

Peterman
06.2023 - 04.2025
  • Operated school bus safely, ensuring timely arrival and departure for students.
  • Monitored student behavior during transit to maintain a safe environment.
  • Conducted routine vehicle inspections to ensure compliance with safety regulations.
  • Collaborated with school staff to coordinate transportation schedules effectively.

Service Manager

Lonestar Steakhouse
08.2008 - 09.2018
  • Assisted in developing service schedules to ensure timely customer support.
  • Learned and utilized customer management software for tracking service requests.
  • Supported team in maintaining high standards of customer satisfaction and service delivery.
  • Participated in training sessions to enhance product knowledge and service skills.
  • Collaborated with senior staff to address and resolve customer concerns effectively.
  • Gathered feedback from customers to improve overall service quality and responsiveness.
  • Adapted quickly to changing priorities within a fast-paced service environment.
  • Resolved customer complaints in professional and timely manner.

Education

Middletown High School
Middletown, OH

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Scheduling staff
  • Employee coaching
  • Health and safety
  • Promotions and events
  • Liquor restocking
  • Customer service
  • Cash register operation
  • Suggestive selling
  • Outgoing personality
  • Inventory
  • Beverage preparation
  • Engaging personality
  • Basic accounting
  • Menu memorization
  • New hire training
  • Performance improvement
  • Customer service expertise
  • Handling difficult customers
  • Responsible alcohol service
  • Highly reliable
  • Payment processing
  • Team training and development
  • Sales expertise
  • Clear and effective communication
  • Professional appearance
  • Aloha POS

Timeline

School Bus Driver

Peterman
06.2023 - 04.2025

Bartender Shift Manager

Texas Roadhouse Restaurant
09.2018 - Current

Service Manager

Lonestar Steakhouse
08.2008 - 09.2018

Middletown High School

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Ashley Owens