Ashley Parchment
Miramar,FL
Overview
6
6
years of professional experience
Work History
UR Intake Specialist
CorVel
Dallas, TX
01.2022 - 05.2024
- Conduct comprehensive intake assessments for new and returning patients, gathering medical history, insurance details, and care needs.
- Review and verify patient eligibility for various healthcare services, ensuring compliance with insurance policies and organizational guidelines.
- Collaborate with healthcare providers, insurance companies, and other stakeholders to facilitate smooth patient transitions and service authorizations.
- Maintain accurate and up-to-date electronic health records (EHR) in compliance with HIPAA regulations.
Member Service Specialist
Health Equity
Draper, UT
11.2019 - 09.2021
- Trained new employees on customer service best practices, enhancing team performance, and customer satisfaction.
- Educate members about available services, programs, and resources to maximize their membership benefits.
- Serve as the primary point of contact for members, addressing inquiries related to membership benefits, account details, and service offerings.
- Resolve member issues and concerns efficiently, ensuring high levels of satisfaction and retention.
Receptionisy
Lexus Of Pembroke Pines
Pembroke Pines, FL
12.2017 - 03.2019
- Manage incoming calls, directing them to the appropriate departments or personnel and handling inquiries about services, vehicle availability, and promotions.
- Schedule appointments for test drives, service maintenance, and sales consultations, coordinating with relevant departments to ensure seamless operations.
- Maintain the dealership's front desk area, keeping it clean, organized, and stocked with promotional materials.
- Assist the sales team with customer follow-ups, paperwork processing, and tracking sales leads.
- Facilitate communication between the sales, service, and finance departments to ensure a smooth customer experience.
Education
Associate of Arts - Engineering (Pre-Engineering)
Broward College
Fort Lauderdale, FL08-2025
High School Diploma -
Miramar High School
Miramar, FL04-2018
Skills
- Electronic Health Records (EHR) Management
- Knowledge of HIPAA Regulations
- Patient Intake and Assessment
- Multitasking and Prioritization
- Data Entry and Record Keeping
- Appointment Scheduling and Coordination
Timeline
UR Intake Specialist
CorVel
01.2022 - 05.2024
Member Service Specialist
Health Equity
11.2019 - 09.2021
Receptionisy
Lexus Of Pembroke Pines
12.2017 - 03.2019
Associate of Arts - Engineering (Pre-Engineering)
Broward College
High School Diploma -
Miramar High School