Ashley Payonk
Chicago,IL
Summary
Executive Assistant with diverse background in business management and customer success. Facilitates multiple projects simultaneously. Considered valuable, punctual team member with outstanding organization, execution, and relationship building.
Overview
10
10
years of professional experience
Work History
Executive Assistant to Senior Vice President
Guaranteed Rate
Chicago, IL
01.2022 - Current
- Scheduled and arranged travel and hotel reservations for meetings, conferences, podcasts, and seminars.
- Documented transaction details to track and manage financial data for 6 Loans officers and submitted their expense reports through Concur
- Monitored KPIs to assess customer engagement.
- Developed plans and strategies to grow business related to maximizing Loan Officers portfolio and performance to achieve company goals and continual growth.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Assisted in the foundation of a start up company for National Top Producing Loan Officers across the country.
Administrative Assistant/ Customer Relations
Intermolding Technology, LLC
Schaumburg, IL
01.2021 - 12.2021
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responded to customer issues to provide immediate resolution and improve retention.
Assistant Outlet Manager
The Ambassador Chicago
Chicago, IL
11.2019 - 03.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Food and Beverage Supervisor
The Hyatt Lodge
Oak Brook, IL
04.2019 - 11.2019
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Oversaw food preparation, production and presentation according to quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Restaurant server
Gattos Italian Restaurant and Bar
Orland Park, IL
05.2014 - 08.2018
- Had a variety of responsibilities which included: excellent customer service, organization management, time management, and performing multiple positions in the restaurant.
Education
Bachelor of Applied Science (BASc) - Hospitality Administration/Management
Grand Valley State University
Allendale, MI12.2018
Skills
- Executive Presentation Development
- Meeting Planning
- Administrative Oversight
- Customer Success
- Executive Schedule Management
- Financial Calculation and Analysis
- Bill Payment and Recordkeeping
- Data Evaluation
- Process Optimization
Timeline
Executive Assistant to Senior Vice President
Guaranteed Rate
01.2022 - Current
Administrative Assistant/ Customer Relations
Intermolding Technology, LLC
01.2021 - 12.2021
Assistant Outlet Manager
The Ambassador Chicago
11.2019 - 03.2020
Food and Beverage Supervisor
The Hyatt Lodge
04.2019 - 11.2019
Restaurant server
Gattos Italian Restaurant and Bar
05.2014 - 08.2018
Bachelor of Applied Science (BASc) - Hospitality Administration/Management
Grand Valley State University