ASHLEY PENCE
Dallas
Summary
Customer experience professional prepared to elevate service standards and drive customer loyalty. Adaptable and dependable, and skilled in communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pre-K Teacher
Pierce Early Childhood School
01.2016 - Current
- Worked directly with the administration team on developing plans to better the campus culture, improve collaborative meetings between teachers and plan events for students
- Led the school in decision making, planning and collaboration as part of the Guiding Coalition Team
- Helped aid in purposeful learning communities and teacher strategies that centered on how to improve classroom instruction
- Managed and organized a classroom
- Developed lessons plans using Microsoft Word and Google Apps
- Planned and organized school events such as teacher appreciation functions, social functions for teachers and parents, and social functions for students
- Improved instruction and collaboration with fellow teachers by attending monthly meetings and creating lessons that focused on accommodating students
- Mentored and assisted with onboarding new teachers by guiding them through curriculum, classroom management, and school functions
- Attended Professional Development workshops to gain better understanding of my position and further my management skills, organization skills and leadership skills
Head of Customer Experience
Katy Trail Cryo
01.2023 - Current
- Manage front desk to assist clients with their wellness needs
- Used time management and scheduling skills to keep appointments running
- Interacted socially with clients and created a welcoming environment
Manager-Customer Experience
Rise Nation Dallas
01.2018 - 01.2023
- Managed and maintained front desk operations
- Managing the computer and using the Mind Body system to assist clients
- Utilized the Mind Body system to assist clients and trained new employees on studio operations
Pre-K Teacher
Edward Titche Elementary
08.2015 - 06.2016
- Created curriculum maps for the Pre-K curriculum at Title 1 school, including behavior plans and helped with school wide testing
- Team leader for the Pre-K team: Communicated with team internally, as well as with administration on behalf of the team
- Developed activities and attended meetings as the Pre-K representative, including weekly PLC meetings with the whole school which provided technology training and campus improvement plans
Third Grade Teacher
John Ross Elementary
08.2014 - 06.2015
- Provided small-group and whole-group instruction, assessed knowledge and provided additional support and practice based on the needs of each child
- Attended training at Great Expectations Schools for the Edmond district
- Provided one-on-one instruction in reading and math through Response to Intervention (RTI) support
- Worked with children who were on Tier 1, Tier 2, and Tier 3 support levels
Education
Bachelor of Science - Early Childhood Education
The University of Central Oklahoma
05.2014
Bachelor of Science - Human Development and Family Science
Oklahoma State University
12.2011
Skills
- Microsoft Office
- Google Apps G Suite
- Team leadership
- Data-driven decision making
- Strategic thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Certification
- Texas Certification, EC-6, 02/05/21, 06/30/27
- ESL Certification, 04/08/21, 06/30/27
Timeline
Head of Customer Experience
Katy Trail Cryo
01.2023 - Current
Manager-Customer Experience
Rise Nation Dallas
01.2018 - 01.2023
Pre-K Teacher
Pierce Early Childhood School
01.2016 - Current
Pre-K Teacher
Edward Titche Elementary
08.2015 - 06.2016
Third Grade Teacher
John Ross Elementary
08.2014 - 06.2015
Bachelor of Science - Human Development and Family Science
Oklahoma State University
- Texas Certification, EC-6, 02/05/21, 06/30/27
- ESL Certification, 04/08/21, 06/30/27
Bachelor of Science - Early Childhood Education
The University of Central Oklahoma
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