Ashley Perez
Chicago,IL
Summary
Administrative support specialist with expertise in customer service, records management, and scheduling coordination. Proven track record in streamlining operations while maintaining confidentiality and ensuring HIPAA compliance. Detail-oriented in billing and payment processing, contributing to financial integrity and operational success.
Overview
12
12
years of professional experience
Work History
Front Desk Administrator
Family Dental Care
Chicago, IL
12.2025 - Current
- Coordinate and manage daily dentist schedules to ensure efficient office operations.
- Checked patients in and out, ensuring accurate patient records and appointment schedules to enhance office efficiency.
- Verify dental insurance coverage and communicate benefits and eligibility information to patients.
- Prepared and reviewed treatment plans, discussing financial arrangements and payment options to support patient understanding.
- Processed insurance billing, posted payments, and updated accounts with accuracy and attention to detail to maintain financial integrity.
- Maintain confidentiality of patient records while following HIPAA guidelines.
Supervisor
Hi5 Cannabis Dispensary
Crestwood, IL
10.2024 - 12.2025
- Oversaw front office and store operations, coordinating schedules and enhancing employee collaboration to improve customer service.
- Resolved customer concerns and escalations, fostering a professional environment and enhancing customer satisfaction.
- Managed inventory intake and catalog orders, ensuring accurate administrative documentation to streamline operations.
- Processed payments, balanced cash drawers, and completed nightly deposits.
- Entered and maintained employee time records using the Gusto payroll and timekeeping system.
Dispensary Associate
Windy City Cannabis
Homewood, IL
03.2021 - 10.2024
- Processed medical and recreational purchases, ensuring accurate transaction records for compliance and customer satisfaction.
- Processed medical and recreational purchases while maintaining accurate transaction records.
- Scheduled appointments and responded to customer inquiries, upholding HIPAA compliance and enhancing customer experience.
- Completed inventory intake and delivery processing with strong attention to detail.
Lead Host / Lead Server
Giordano’s
Chicago, IL
03.2014 - 11.2020
- Coordinated guest seating, reservations, phone communications, and POS transactions to enhance guest experience in high-volume environment.
- Ensured accurate order entry, payment collection, and team coordination during peak hours to optimize service delivery.
- Resolved customer concerns efficiently to ensure smooth daily front desk operations.
Education
Completed Coursework -
Harold Washington College
Chicago, ILHigh School Diploma -
St. Francis De Sales High School
Chicago, ILSkills
- Office administration
- Scheduling coordination
- Records management
- Payroll and timekeeping
- Customer service proficiency
- HIPAA compliance
- Customer service
- Bilingual communication
- Customer service
Timeline
Front Desk Administrator
Family Dental Care
12.2025 - Current
Supervisor
Hi5 Cannabis Dispensary
10.2024 - 12.2025
Dispensary Associate
Windy City Cannabis
03.2021 - 10.2024
Lead Host / Lead Server
Giordano’s
03.2014 - 11.2020
Completed Coursework -
Harold Washington College
High School Diploma -
St. Francis De Sales High School