Ashley Perritt
Pace,FL
Summary
Lottery Marketing Specialist focused on boosting customer engagement and loyalty through strategic ticket guidance. Excels in high-pressure environments, ensuring efficient transaction processing and maintaining financial accountability, directly contributing to increased sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lottery Marketing Specialist III
Florida Lottery
Pensacola , FL
07.2019 - Current
- Guided customers toward suitable lottery ticket choices, improving satisfaction and engagement.
- Stayed current on changing lottery rules and regulations, supporting accurate customer information.
- Processed winning tickets while verifying identification documents.
- Tracked inventory for lottery supplies, maintaining stock levels to support uninterrupted sales.
- Addressed customer questions and concerns quickly, supporting positive shopping experiences.
- Handled customer disputes calmly and professionally, supporting store reputation within the community.
- Served high customer volume efficiently during peak hours, reducing wait times and supporting sales opportunities.
- Processed cash payments accurately, ensuring financial accountability and smooth transactions.
- Maintained friendly, approachable service that strengthened relationships with regular patrons.
- Worked with team members to maintain a positive work environment and provide strong customer service.
- Trained new staff on lottery procedures, enhancing team efficiency and service delivery.
- Followed strict security procedures for sensitive data handling and cash management in line with state rules.
- Maintained cleanliness and organization of work area to support efficient operations., creating a comfortable customer environment.
Education
Business Administration And Management
Pensacola State College
Pensacola, FL05-2027
Skills
- Customer service
- Inventory management
- Effective communication
- Time management
- Strategic planning
- Collaborative teamwork
- Patience and empathy
Timeline
Lottery Marketing Specialist III
Florida Lottery
07.2019 - Current
Business Administration And Management
Pensacola State College