Ashley Peters
Scarborough,ME
Summary
Dedicated professional with over 11 years of experience in customer service and community engagement. Proven ability to build strong relationships and foster teamwork in dynamic environments. Committed to continuous learning and development, seeking opportunities for career growth and skill enhancement. Ready to tackle new challenges and contribute positively to organizational success.
Higgins beach is an extremely special place to me and the thought of working for your company sounds like a dream!
Overview
11
11
years of professional experience
Work History
Server
Sebago Brewing Company
Scarborough, ME
09.2014 - Current
- Provide exceptional customer service, ensuring guest satisfaction and repeat business.
- Efficiently manage multiple tables while maintaining attention to detail in order accuracy.
- Collaborated with kitchen staff to ensure timely food delivery and address special requests.
- Assist in training new servers on menu items and service protocols.
- Handle cash and credit transactions accurately, balancing registers at end of shifts.
- Monitor dining area for cleanliness, promptly addressing any issues to maintain standards.
- Adapt quickly to changing demands during peak hours, enhancing team efficiency and service speed.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivate warm relationships with regular customers.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
Patient Care Advocate
Pine Coast Chiropractic
Portland, ME
04.2023 - 06.2024
- Handled patient scheduling to improve operational efficiency.
- Verified insurance details and answered calls from patients.
- Conducted initial intake calls to collect vital patient information.
- Prepared and reviewed financial reports with families regarding care options.
- Oversaw financial management tasks to maintain office productivity.
- Engaged with patients and families through email communications for updates and support.
- Helped coordinate events and initiatives to foster community involvement in the office.
- Provided emotional support by holding babies and actively listening to parents.
Education
Associate of Science - Health Sciences
University of Southern Maine
Gorham05.2018
Madison Area Memorial High School
Madison, ME 06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Team collaboration
- Suggestive selling
- Task prioritization
- POS operation
- Excellent communication
- Patient care
- Verbal and written communication
- HIPAA compliance
- Claims processing
- Relationship building
- Appointment scheduling
- Care plan management
- Community activities
- Friendly and outgoing
- Patient check-in
- Phone and email etiquette
- Flexible schedule
- Data entry
- Insurance verification
- Conflict resolution
- Policy understanding
- Insurance billing
- Payment processing
Timeline
Patient Care Advocate
Pine Coast Chiropractic
04.2023 - 06.2024
Server
Sebago Brewing Company
09.2014 - Current
Associate of Science - Health Sciences
University of Southern Maine
Madison Area Memorial High School