Ashley Peterson
Largo,FL
Summary
Dynamic professional with a strong background in the cannabis industry, specializing in customer relations. A unique blend of creativity and compassion drives commitment to delivering exceptional service and fostering meaningful connections with guests. Eager to leverage artistic talents and a passion for helping others in a role that offers professional growth. Actively pursuing a side art venture that enhances creative skills and personal growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cannabis Customer Care Agent
PharmaCentra LLC
Remote
03.2022 - Current
- Resolved customer inquiries regarding medical and recreational cannabis use in the Florida and Illinois cannabis markets.
- Assisted guests in the process of applying for their medical marijuana patient cards.
- Helped align guests with product recommendations for ailment relief through educational discussions.
- Managed high-volume patient call queues ensuring first contact resolution and timely responses to patient concerns.
- Collaborated with in-store teams to enhance patient experiences.
- Trained new and returning staff on customer care protocols, work policies and HIPAA compliance while promoting the best practices in cannabis customer service.
- Adhered strictly to HIPAA compliance, ensuring that the personal health information of patients was treated with utmost respect and confidentiality throughout all interactions.
- Improved first-contact resolution rates through thorough research of patient and store complaints before escalating them to upper management.
- Cross-trained between 2 contracts and a variety of different programs to assist with during downtime.
- Resolved and restored a multitude of patient loyalty program issues.
Intake Coordinator /Technician
Humane Society of Tampa Bay
Tampa, FL
08.2017 - Current
- Managed high-volume phone operations, addressing inquiries related to owner-surrendered pets, stray animals, and owner-requested euthanasia.
- Coordinated and supported families during the humane euthanasia processes to ensure a respectful experience.
- Connected with microchip companies to gather information on micro-chipped stray pets and facilitated reuniting lost pets with their owners.
- Managed daily email communications regarding intake needs.
- Assisted with logging cremation remains and tracking the intake/outcome of the community cats program.
- Promoted spay/neuter initiatives and other HSTB programs.
- Facilitated email communication of medical records to clients and veterinary clinics.
- Processed intake funds and managed financial turnover.
- Veterinary Technician duties include: intaking animals, preparing and administering vaccinations, flea and heart-worm prevention, blood draws and fecal tests.
- Administering morning or afternoon shelter medications to pets, entering medicals, animal restraint during intake and holding pets for the humane euthanasia procedure.
Pet Sitter/Dog Walker
Sittercity
Tampa, FL
01.2015 - 01.2017
- Provided in-home care for dogs and cats, accommodating both large and small breeds through daily visits or overnight (extended) stays. Delivered essential services including feeding, litter-box maintenance, grooming, and playtime. Offered daily walks and organized dog park visits to enhance pet well-being.
Craft Coordinator - MOPS
MacDill AFB
Tampa, FL
09.2015 - 07.2016
- To teach a group of women once a month to make a craft. The group was meant to bring mothers of young children together through food and fellowship and to encourage community in the military lifestyle. I worked within a monthly craft budget and found savvy crafts that were easy to teach and easy for anyone to learn.
Cashier/Sales Associate
Michaels
Tampa, FL
03.2016 - 06.2016
- Assist customers with their crafting needs, sometimes spending 10+ minutes with a customer to ensure their shopping satisfaction, store recovery and replenishment, floating between the sales floor and meeting customers at the register to cash them out, maintain a clean and organized work zone, daily cleaning duties; I teach craft classes as well
English Teacher
Smile English Academy
Ayase-shi Kanagawa, Japan
01.2011 - 01.2012
English Language Teacher
Ryo Wata Preschool
Yokohama-shi Kanagawa, Japan
01.2011 - 01.2012
Cashier/Customer Service
Charlotte Russe, Inc
San Diego, CA
01.2009 - 01.2010
Cashier/Customer Service
Victoria's Secret
San Diego, CA
01.2008 - 01.2009
Sales Assistant
Champion Specialized Products
Glendale Heights, IL
05.2007 - 06.2008
- Assistant to a salesman for a graphics-printing company. Various clerical duties including filing, secretarial responsibilities and daily organizing. Scheduled appointments, prepared sales packets for trade shows, placed outbound phone calls and followed up on sales leads.
Cashier/Customer Service
Gap Inc.
Skokie, IL
01.2006 - 01.2007
Nanny/Caregiver
Personal Friend
Elmhurst, IL
01.2005 - 01.2007
Cashier/Customer Service
Victoria's Secret
Skokie, IL
01.2005 - 01.2005
Cashier/Customer Service
Panera Bread
Niles, IL
01.2005 - 01.2005
Waitress/Cashier
California Pizza Kitchen
Geneva, IL
01.2003 - 01.2004
Cashier/Customer Service
Panera Bread
Geneva, IL
01.2002 - 01.2004
Education
Certificate - Front Office Management Veterinary Terminology
The University of Alabama
Tuscaloosa, AL06-2016
High School Diploma -
St Charles North High School
Saint Charles06-2003
Skills
- Customer service
- Teamwork and collaboration
- Documentation and reporting
- Multitasking and organization
- Active listening and calm under pressure
- Complaint handling and escalation management
- Multi-line phone systems and call center experience
- First call resolution and phone etiquette
- Product education and upselling techniques
- Verbal and written communication
- Quality assurance and HIPAA compliant
- Retail Sales and merchandising
- Excel and Word
- Clerical Experience
Certification
- Front Office Management with Veterinary Medical Terminology
- Distant learning program obtained through the University of Alabama to learn how to manage the front office of a veterinary practice as well as learning animal anatomy for veterinary assisting.
Timeline
Cannabis Customer Care Agent
PharmaCentra LLC
03.2022 - Current
Intake Coordinator /Technician
Humane Society of Tampa Bay
08.2017 - Current
Cashier/Sales Associate
Michaels
03.2016 - 06.2016
Craft Coordinator - MOPS
MacDill AFB
09.2015 - 07.2016
Pet Sitter/Dog Walker
Sittercity
01.2015 - 01.2017
English Teacher
Smile English Academy
01.2011 - 01.2012
English Language Teacher
Ryo Wata Preschool
01.2011 - 01.2012
Cashier/Customer Service
Charlotte Russe, Inc
01.2009 - 01.2010
Cashier/Customer Service
Victoria's Secret
01.2008 - 01.2009
Sales Assistant
Champion Specialized Products
05.2007 - 06.2008
Cashier/Customer Service
Gap Inc.
01.2006 - 01.2007
Nanny/Caregiver
Personal Friend
01.2005 - 01.2007
Cashier/Customer Service
Victoria's Secret
01.2005 - 01.2005
Cashier/Customer Service
Panera Bread
01.2005 - 01.2005
Waitress/Cashier
California Pizza Kitchen
01.2003 - 01.2004
Cashier/Customer Service
Panera Bread
01.2002 - 01.2004
Certificate - Front Office Management Veterinary Terminology
The University of Alabama
High School Diploma -
St Charles North High School
Additional Information
- Patience in all areas including difficult situations
- Exceptional organization and multitasking
- Excellent verbal and written communication skills
- Extremely efficient in secretarial duties
- Offers success through teamwork, self-motivation and friendly client interaction
- Eager learner and detail oriented