Omar Highsmith
Jersey City
Summary
Results-driven cannabis retail agent with expertise in transaction processing and inventory management. Proven ability to educate customers on product benefits while collaborating with team members to optimize operations and improve overall customer experience.
Overview
8
8
years of professional experience
Work History
Cannabis Retail Agent
The Cannabis Place
Jersey City
10.2023 - 12.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Educated customers on product features and benefits to enhance their shopping experience.
- Used product knowledge to suggest items to match client needs.
- Collaborated with team members to ensure smooth operations and enhance customer experience.
- Processed customer transactions efficiently at the point of sale.
- Educated customers on product benefits and usage guidelines.
- Performed daily opening and closing duties including counting money in the register drawer.
Driver
Amazon
Newark
03.2023 - 05.2023
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Delivered packages efficiently using designated routes and time management skills.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Electrician
S&R Construction
Brooklyn
12.2017 - 03.2020
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit, wire and motor controls.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Installed electrical systems in residential and commercial buildings.
- Conducted routine maintenance and troubleshooting on electrical equipment.
- Collaborated with contractors to ensure project specifications were met.
- Interpreted blueprints and technical diagrams for installations.
- Adhered to safety protocols during all electrical work tasks.
- Tested entire electrical assembly for performance levels and safety concerns.
Education
Graduate Certificate - Cannabis Retail
Rowan University
Glassboro, NJ11-2023
Graduate Certificate - Electrician & HVAC
National Career Institute
Jersey City, NJ06-2016
High School Diploma -
Lincoln High School
Jersey City, NJ06-1993
Skills
- Customer service
- Product knowledge
- Sales techniques
- Transaction processing
- Inventory management
- Customer relationship management
- POS system operation
- Cross-selling expertise
- Customer assistance
- Stocking and receiving
- Flexible schedule
Languages
English
Professional
Spanish
Professional
Timeline
Cannabis Retail Agent
The Cannabis Place
10.2023 - 12.2025
Driver
Amazon
03.2023 - 05.2023
Electrician
S&R Construction
12.2017 - 03.2020
Graduate Certificate - Cannabis Retail
Rowan University
Graduate Certificate - Electrician & HVAC
National Career Institute
High School Diploma -
Lincoln High School