Debbie Trujillo
Pueblo,CO
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
12
12
years of professional experience
Work History
Retail Cannabis Specialist
NuVue Pharma
Pueblo, Colorado
03.2024 - 07.2025
- Analyzed customer needs and recommended appropriate products or services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Dispensary Technician
Cannabis Depot
Pueblo, Colo
01.2022 - 08.2023
- Assisted customers in selecting the best products for their needs.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Conducted regular inventory checks to ensure adequate product availability.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Adhered to company policies and procedures at all times.
- Operated cash registers to process payments from customers.
- Greeted customers with a friendly and inviting attitude.
Customer Service Cashier
King Soopers
Pueblo, Co
02.2021 - 11.2021
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed credit card transactions accurately and efficiently.
- Maintained accurate records of transactions using the point-of-sale system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Operated cash registers to process payments for goods and services.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Executive Housekeeping Manager
La Quinta
Pueblo, Colo
04.2013 - 11.2020
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Investigated customer complaints regarding cleanliness or service issues.
- Created schedules for staff to ensure adequate coverage at all times.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Managed team of employees, daily progress reports and overall project planning.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
High School Diploma -
East High School
Pueblo, COSkills
- Customer service
- Compliance adherence
- Point of sale operation
- Time management
- Problem solving
- Team collaboration
- Product knowledge
- Attention to detail
- Risk management
- Management collaboration
- Customer relations
- Analytical thinking
- Teamwork
- Cross-functional team leadership
- Task prioritization
- Customer relationship management
Timeline
Retail Cannabis Specialist
NuVue Pharma
03.2024 - 07.2025
Dispensary Technician
Cannabis Depot
01.2022 - 08.2023
Customer Service Cashier
King Soopers
02.2021 - 11.2021
Executive Housekeeping Manager
La Quinta
04.2013 - 11.2020
High School Diploma -
East High School