Ashley Petties
St Louis,MO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Office Manager
Get Around Trucking
06.2022 - 02.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Representative
Centene
04.2020 - 05.2020
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Customer Service Representative
Get Around Luxury
10.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Hazelwood East Senior High
St Louis, MO05-2008
Skills
- Customer Service
- Excellent multi-tasking ability
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Professional telephone demeanor
- Microsoft Office Suite
- Microsoft PowerPoint
- Live chat support
Timeline
Office Manager
Get Around Trucking
06.2022 - 02.2024
Customer Service Representative
Centene
04.2020 - 05.2020
Customer Service Representative
Get Around Luxury
10.2019 - 02.2020
High School Diploma -
Hazelwood East Senior High