Excel, Microsoft Teams, Outlook, PowerPoint
Hi, I’m
Ashley Pettigrew
Customer Service Specialty
Nacogdoches,TX
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
years of professional experience
Work History
McKesson Specialty HealthIRVING, TEXAS
Customer Service Representative (TEMP)
04.2023 - Current
Job overview
- Verify all callers (HIPPA)
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
- Streamlined processes for better workflow, reducing call wait times and improving overall customer experience.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
Etech Global ServicesNacogdoches, TX
Customer Service Representative
10.2020 - 04.2023
Job overview
- Verify all callers (HIPPA)
- Answer all incoming calls
- Update auto and mortgage insurance information, check notes and comments on updated loans
- Make outbound calls if needing to update insurance information with loan officers or insurance agents
- Meet all expectations while taking all and making outbound calls
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Chevron
Cashier/Customer Service
12.2010 - 04.2021
Job overview
- Greet customers, check in vendors, call vendors for repairs, make bank deposits and change, keep safe coins full, keep store clean, take out trash, check ID for tobacco and alcohol sales, manage cash drawer, keep floor clean and dry, stock coolers and supplies
HIBBITT SPORTS
Retail Customer Service Manager
02.2018 - 08.2020
Job overview
- Greet customers, open store and check registers, organize shoes and clothes, check email and respond, show inventory, check in inventory items, notify loss prevention, ensure staff members are in a good headspace
Education
Nacogdoches High SchoolNacogdoches, TX
High school diploma
Skills
- Loss prevention
- Retail management
- Retail sales
- Store management
- Management
- Recruiting
- Assistant manager experience
- Inventory control
- Pricing
- Merchandising
- Sales
- Sales management
- Payroll
- Customer service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Software
cooking
- Indigenous American Foods
- Soul Food
- Some Italian Favorites
Timeline
Customer Service Representative (TEMP)
McKesson Specialty Health
04.2023 - Current
Customer Service Representative
Etech Global Services
10.2020 - 04.2023
Retail Customer Service Manager
HIBBITT SPORTS
02.2018 - 08.2020
Cashier/Customer Service
Chevron
12.2010 - 04.2021
Nacogdoches High School
High school diploma