Ethan Carter
Operations & Customer Service Professional
Rainsville,AL
Summary
Dependable and adaptable professional with experience in customer service and fast-paced work environments. Skilled in managing high-pressure situations, maintaining accuracy, and delivering attentive support to customers. Known for strong work ethic, flexibility, and the ability to quickly learn new systems and responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (temp)
Five Star Call Centers (now Five Star Solutions)
Rainsville, Alabama (remote)
10.2025 - 02.2026
- Resolved member inquiries regarding BCBS Flex Card benefits, balances, and transactions, ensuring accurate and timely support.
- Verified member information in compliance with HIPAA regulations to protect sensitive health data.
- Assisted members with OTC and healthy food benefit eligibility, product approvals, and over-the-phone catalog orders.
- Investigated and resolved Flex Card declines by reviewing transaction history and plan guidelines.
- Followed up on open and previous tickets to ensure complete issue resolution and member satisfaction.
- Responded to high call volumes while maintaining professionalism and empathy in fast-paced, high-stress situations.
- Enhanced member satisfaction by clearly explaining benefit details and providing step-by-step guidance on account access and website navigation.
- Collaborated with internal teams and escalated complex issues to BCBS to ensure proper resolution.
Backroom Associate / Cashier
TJ Maxx
Scottsboro, Alabama
06.2025 - 09.2025
- Maintained a clean and organized work environment, balancing responsibilities both at the front end and in the back of the store.
- Worked in the backroom unloading trucks, organizing merchandise, and preparing stock for the sales floor.
- Assisted customers with purchases, returns, and general inquiries, ensuring a positive shopping experience.
- Operated front registers efficiently, processing transactions with accuracy while providing friendly customer service.
Cart Pusher
Walmart
Fort Payne, Alabama
07.2024 - 01.2025
- As a cart pusher my responsibility is to ensure the grocery/home&living sides are both fully stocked with carts. I keep a fast and steady pace to ensure the store does not deplete of carts. I bring in at minimum of 30 carts at a time while avoiding damaging cars and disrupting people. I have adapted to all kinds of weather conditions such as heat, rain, and snow.
- Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
- Removed litter from parking lot, planters and cart storage areas.
Customer Service Representative
U-Haul
Rainsville, Alabama (Remote)
02.2021 - 04.2024
- Provided comprehensive assistance to customers, addressing reservation and technical issues, guiding them through the pick-up process, scheduling alternate locations, and conducting real-time verification checks to prevent fraud by matching driver's license photos with customer headshots.
- Employed rigorous driver's license verification protocols at U-Haul, resulting in enhanced security measures and a significant decrease in fraudulent attempts, thereby safeguarding company assets from potential theft or misuse.
- Addressed customer concerns with reservations, pick-up procedures or technical issues, managing interactions with frustrated or upset customers while maintaining composure resulting in increased customer satisfaction.
- Facilitated seamless customer experiences by arranging alternative pick-up locations when reserved equipment was unavailable, ensuring continuity of service and fostering continued business with U-Haul.
- Collaborated closely with team members to maintain high levels of accuracy, providing valuable assistance and sharing pertinent information, resulting in enhanced departmental success and efficiency.
Picker Packer/ Replenisher
The children’s place distribution Center
Fort Payne, Alabama
01.2020 - 01.2021
- Picked customer orders using RF scanner technology to accurately locate and retrieve merchandise.
- Navigated warehouse aisles efficiently to meet productivity and fulfillment targets.
- Packed and prepared items for shipment while ensuring accuracy and quality standards.
- Verified item counts and order details prior to shipment to minimize errors.
- Maintained organization of work areas to support smooth warehouse operations.
- Stood, walked, bent, lifted, and performed repetitive tasks for extended periods in a fast-paced environment.
- Consistently met daily performance and efficiency goals.
Education
High School -
Fyffe High School
Fyffe, Alabama01.2018
Skills
Multitasking
Time Management
Attention to Detail
Adaptability
Reliability
Team Collaboration
CRM / Ticketing Systems
Timeline
Customer Service Representative (temp)
Five Star Call Centers (now Five Star Solutions)
10.2025 - 02.2026
Backroom Associate / Cashier
TJ Maxx
06.2025 - 09.2025
Cart Pusher
Walmart
07.2024 - 01.2025
Customer Service Representative
U-Haul
02.2021 - 04.2024
Picker Packer/ Replenisher
The children’s place distribution Center
01.2020 - 01.2021
High School -
Fyffe High School