Ashley Phillips
Parma,OH
Summary
5 years of giving excellent quality care and communication to customers in different settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Cleveland Clinic
12.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Coordinator
Cleveland Clinic
03.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Customer Service Representative Specialist
Testoil
12.2018 - 07.2021
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Education
High School -
Brunswick High School
Brunswick, OH06.2013
Skills
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Scheduling appointments
- Medical insurance
- Office Administration
- Data entry proficiency
- Document filing
- Reception Management
- Medical Billing
- Directing callers
- Problem-Solving
- Phone and Email Etiquette
- Insurance Billing
- Multitasking and Organization
- Call Screening
- Patient check-in
- Medical Terminology
- Payment Processing
- Information Collection
- Relationship Building
- Quality Assurance
- Attention to Detail
- Punctual and Hardworking
- Caring and Empathetic
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Reliability and Dedication
- Resolving Problems
- Documenting and Recording Information
- Clerical and Filing Support
- Data Collection
- 50 WPM Typing Speed
- Conflict Resolution
- Claims Handling and Coverage Verification
Timeline
Patient Service Representative
Cleveland Clinic
12.2022 - Current
Customer Service Coordinator
Cleveland Clinic
03.2021 - Current
Customer Service Representative Specialist
Testoil
12.2018 - 07.2021
High School -
Brunswick High School