Ashley Pokornicki
Macomb,MI
Summary
Responsible waitress and bartender with 5 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Outgoing receptionist with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Upbeat employee with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.
Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Office Specialist
HealthQuest Physical Therapy
Beverly Hills, MI
10.2022 - Current
- Ensured proper handling of confidential information at all times in accordance with company policies.
- Maintained positive working relationship with fellow staff and management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
- Collected copays and account balance payments and updated account records.
- Prepared documents, invoices and reports as required.
- Maintained front desk to provide positive first impression.
Bartender, Waitress, Beverage Cart
The Orchards Golf Club
Washington, MI
07.2020 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Balanced daily registers and generated sales reports for management.
- Implemented safe working policies and food handling while maintaining impeccable service.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Collected and organized daily till totals and tips.
Front Desk Receptionist
Weichert Realtors
Shelby Township, MI
06.2019 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Assisted staff and executives with special projects.
- Scheduled and confirmed appointments.
- Prepared detailed videos of open houses for agent showings, consistently getting them out on time with high levels of accuracy and descriptions.
Food Preparation Worker
Jin's China King
Macomb, MI
09.2018 - 12.2019
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Cleaned utensils, dishes and glasses for customer use.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Education
High School Diploma -
Eisenhower High School
Shelby Township06.2019
Some College (No Degree) - Undecided
Oakland University
Rochester, MISkills
- Outstanding Customer Service
- Anticipating Guest Needs
- Employee Training
- Teamwork and Collaboration
- Workflow Coordination
- Clear Communication
- High Energy and Stamina
- Flexible and Adaptable
- Patient Care
- Insurance Collaboration
- Problem-Solving Skills
- Data Entry
Timeline
Front Office Specialist
HealthQuest Physical Therapy
10.2022 - Current
Bartender, Waitress, Beverage Cart
The Orchards Golf Club
07.2020 - Current
Front Desk Receptionist
Weichert Realtors
06.2019 - 03.2020
Food Preparation Worker
Jin's China King
09.2018 - 12.2019
High School Diploma -
Eisenhower High School
Some College (No Degree) - Undecided
Oakland University
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