Ashley Pollard
Spokane Valley,WA
Summary
Proven to excel in high-volume dining environments, I leveraged exceptional customer service and cash handling skills at Masselows Steakhouse to enhance guest experiences and maintain order accuracy. My ability to collaborate effectively and engage guests resulted in significantly improved service efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Server
Masselows Steakhouse
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Max at Mirabeau
08.2019 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/bartender
Rattlesnake Mountain Brewery
03.2013 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ12.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Order Accuracy
Timeline
Server
Masselows Steakhouse
09.2022 - Current
Bartender
Max at Mirabeau
08.2019 - 09.2021
Server/bartender
Rattlesnake Mountain Brewery
03.2013 - 07.2019
Bachelor of Science - Human Resources Management
Grand Canyon University