Ashley Pond
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Calumet Public Schools (Lindy Renbarger)
Calumet, OK
08.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Call Center Representative
Heritage Press
El Reno, OK
07.2013 - 08.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Bartender and Waitress
Casino Oklahoma
Hinton, OK
07.2011 - 08.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
Carts
Binger, OK
05.2009 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Calumet High School
Calumet, OK08.2008
Skills
- Standardized Test Preparation
- Behavior Management
- Reporting
- Field Trip Monitoring
- Positive Learning Environment
Certification
- Went to Vo-Tech for Early Childhood Development
- worked with an autistic child while substituting
Timeline
Substitute Teacher, K-12
Calumet Public Schools (Lindy Renbarger)
08.2021 - Current
Call Center Representative
Heritage Press
07.2013 - 08.2015
Bartender and Waitress
Casino Oklahoma
07.2011 - 08.2013
Cashier
Carts
05.2009 - 06.2011
High School Diploma -
Calumet High School