Ashley Porporino
Hawthorne,NJ
Summary
Dynamic professional with a proven track record at Columbia Bank, enhancing operational efficiency and customer satisfaction. Expert in banking operations and adept at team development, I significantly raised customer service ratings and mentored staff, embodying an excellent work ethic. Skilled in cash handling and operations management, I consistently ensure accuracy and security in high-volume transactions.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Columbia Bank
02.2022 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained friendly and professional customer interactions.
Head Teller
Columbia Bank
05.2014 - 02.2022
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Mentored and trained new tellers on bank procedures and customer service standards.
Teller
Columbia Bank
01.2013 - 05.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Hawthorne High School
Hawthorne, NJ06-2008
Skills
- Banking
- Operations management
- Business development
- Team development
- Audit preparation
- Staff education and training
- Relationship building and management
- Employee scheduling
- Cash handling
- Excellent work ethic
Timeline
Assistant Branch Manager
Columbia Bank
02.2022 - Current
Head Teller
Columbia Bank
05.2014 - 02.2022
Teller
Columbia Bank
01.2013 - 05.2014
High School Diploma -
Hawthorne High School
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