Ashley Powers
Fitzgerald,GA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
15
15
years of professional experience
Work History
Manager
Speedee Cash
02.2015 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
General Manager
TitleBucks
11.2008 - 02.2015
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Health Care Management
05.2021
Associate - Business Management
12.2006
Skills
- Problem Resolution
- Negotiation
- Goal Setting
- Computer Skills
- Time Management
- Complex Problem-Solving
- Work Planning and Prioritization
- Negotiation and Conflict Resolution
- Verbal and written communication
- Customer Relationship Management
- Schedule Preparation
- Customer Service
Timeline
Manager - Speedee Cash
02.2015 - Current
General Manager - TitleBucks
11.2008 - 02.2015
University of Phoenix - Bachelor of Science, Health Care Management
East Central Technical College - Associate, Business Management