Ashley Prescott
Customer Service & Sales Specialist
Royse City,TX
Summary
Retail professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 30+ year background maintaining customer satisfaction and contributing to company success. Proficient Shopify, multi-line phone systems and many Microsoft systems. Looking for a position to use unique skills to offer a fantastic customer/client experience.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
Work History
Sales, Customer Service & Product Imput Specialist
Rockin’ A B
McKinney, TX
08.2017 - 09.2022
- Engaged with customers to build rapport and loyalty.
- Created product information for point of sale system and online sales profile.
- Helped customers locate products and checked store system for merchandise and availability.
- Created window displays and assisted in product displays.
- Prepared merchandise for sales floor by checking in and pricing.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Fit and sized shoes for dance customers.
Sales & Customer Service Associate
Rockin’ A B
Canton, TX
09.2012 - 05.2017
- Assisted customers to locate and select products.
- Assisting in display and set-up of product.
- Prepared merchandise for sales floor by pricing.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Data Entry
Applikators Plus
ROYSE CITY, TX
01.2013 - 03.2017
- Audited data to verify accuracy, quality and compliance audits with standards.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Created orders based on specific and sometimes complex customer preferences and requirements.
Education
Associate of Arts - Liberal Arts And General Studies
Eastfield College
Mesquite, TX 08.1990 - 05.1993
High School Diploma -
Royse City High School
Royse City, TX 08.1986 - 06.1990
Skills
POS system management
undefinedTimeline
Sales, Customer Service & Product Imput Specialist
Rockin’ A B
08.2017 - 09.2022
Data Entry
Applikators Plus
01.2013 - 03.2017
Sales & Customer Service Associate
Rockin’ A B
09.2012 - 05.2017
Associate of Arts - Liberal Arts And General Studies
Eastfield College
08.1990 - 05.1993
High School Diploma -
Royse City High School
08.1986 - 06.1990
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