Mollee Broderick
Cottageville,SC
Summary
Customer-Focused Professional experienced in delivering prompt and courteous service in fast-paced environments. Maintained high quality standards through effective communication and teamwork, contributing to a welcoming customer experience. Adaptable and hardworking, committed to supporting team success and driving results.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Pizza Hut
St. George, SC
04.2023 - Current
- Handled Pizza Hut phone orders, carryout requests, and delivery inquiries.
- Entered customer orders through POS system with accurate pricing and modifications.
- Resolved guest concerns using calm communication and company service standards.
- Prepared pizzas according to customer specifications in fast-paced environment.
- Processed cash, card, and digital payments for Pizza Hut transactions.
- Supported dine-in guests with menu questions and order updates.
- Trained new team members on Pizza Hut service procedures and POS use.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Education
Woodland High School
Dorchester, SCSkills
- POS transactions
- Order processing
- POS system management
- Cash management
- Food safety
- Food plating
- Customer service
- Customer engagement
- Issue resolution
- Conflict resolution
- Staff training
- Cross-training staff
- Time management
- Prioritization
- Oral communication
- Communication skills
- Adaptable schedule
- CPR
- First AID
Languages
Spanish
Limited
English
Professional
Certification
CPR
First AID
References
References available upon request.
Timeline
Customer Service Representative
Pizza Hut
04.2023 - Current
Woodland High School