Ashley Quintero
HGO 51 Auto Service
Hernando,MS
2
Languages
4
years of professional experience
I'm experienced in sales and customer service professional with a strong record of building trust, resolving customer concerns, and closing deals. Known for clear communication, attention to detail, fast learning and high customer satisfaction. I'm always looking into learning more about the services I'm providing to be able to offer customers the best service possible.
Work History
Sales Representative
3 Years 7 Months- Explained repair options, pricing, and timelines to support informed purchase decisions.
- Generated estimates and processed sales paperwork with accuracy and attention to detail.
- Built customer relationships through clear vehicle service recommendations and responsive follow-up.
- Coordinated with service technicians to align recommendations with vehicle inspection findings.
- Maintained organized records for quotes, invoices, and completed service transactions.
- Resolved customer concerns by clarifying services, parts, and repair status updates.
- Supported smooth front-desk operations by managing scheduling, calls, and customer intake.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Team Leader
9 Months- Coordinated team assignments to keep operations aligned with schedule requirements.
- Supervised daily workflow to maintain safety, quality, and production standards.
- Monitored output to identify bottlenecks and support process improvements.
- Resolved production issues quickly to minimize downtime and maintain throughput.
- Communicated priorities between operators, supervisors, and support staff.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction with prompt and accurate issue resolution, leading a dedicated customer service team.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma
Skills
Sales expertise
Client relations
Relationship management
Customer service
Client service
Customer relations
Relationship management
Contact follow-up
Sales documentation
Time management
Sales training
Interpersonal communication
Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
HGO 51 Auto Service
01.2022 - 08.2025Read More
Team Leader
Terex
04.2021 - 01.2022Read More
Lake Cormorant High
High School Diploma
Read More