Ashley Quinteros
Bethlehem,Georgia
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Motivated professional successful with multitasking in fast-paced environments. Experienced and reliable Barback with expertise in maintaining stock, preparing bars for service, and supporting bartenders to ensure smooth operations. Known for productivity and ability to complete tasks quickly without sacrificing quality. Skilled in beverage crafting, inventory management, and equipment maintenance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Rancho Viejo Cantina & Terrace
Winder, Georgia
06.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Checked food before serving it to customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
Insurance Agent
Practice Partners in Healthcare
Winder, GA
01.2022 - 05.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Scheduled meetings with prospective clients to discuss available products and services.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Created spreadsheets tracking sales statistics, customer data, policy changes.
- Collaborated with fellow team members to manage large volume of claims.
- Prepared reports summarizing claim activity for senior management review.
Front of House Employee
Panda Express
Bethlehem, Georgia
11.2020 - 05.2022
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Upheld company standards and values, representing the brand positively.
- Resolved any customer complaints or issues promptly with professionalism.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Delivered guest orders to correct tables or take-out counter.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Assembled and served meals according to specific guest requirements.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
Education
Bachelor of Science - Biology (Pre-Med)
Georgia Gwinnett College
Lawrenceville, GA05-2026
Skills
- Suggestive selling
- Dining area maintenance
- Food safety
- Daily specials memorization
- Team member support
- Order delivery practices
- Check payment processing
- Beverage preparation
- Food and beverage pairings
- Effective customer upselling
- High volume dining
- Hospitality service expertise
- Client assessment
- Customer follow-up
Certification
- Stop The Bleed
- CPR
- Bartender's license
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Active in the gym
- Avid reader & writer
- Sports fan; Football, Soccer
- Cooking; Latin and other diverse cuisines
- Cocktail Creation
- Skincare enthusiast
- Dancing; Salsa, Bachata, Cumbia
References
References available upon request.
Timeline
Server
Rancho Viejo Cantina & Terrace
06.2022 - Current
Insurance Agent
Practice Partners in Healthcare
01.2022 - 05.2022
Front of House Employee
Panda Express
11.2020 - 05.2022
- Stop The Bleed
- CPR
- Bartender's license
Bachelor of Science - Biology (Pre-Med)
Georgia Gwinnett College
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